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Norton 360 Update 22.8.1.14 Problems

I have received the first part (engine only)  of the latest 22.8.1.14 update, which has effectively disabled any access to my existing version of Norton 360 and prevents me from running any scans or running Live Update. It therefore worrying to say the least, that I have to, (according to the associated update pages elsewhere), run Live Update and a full reboot several times in order to complete the installation, which at the moment I simply cannot do. As I cannot access Live Update or carry out any scans there is an obvious concern that my virus definitions may not be up to date.

If anyone has any advice, or help to give me it would be gratefully appreciated.

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Re: Norton 360 Update 22.8.1.14 Problems

The first thing I would do is restart the machine, then run Live Update.

If that doesn't work we'll have to dig a little deeper.

Windows 10 x64 1903
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Re: Norton 360 Update 22.8.1.14 Problems

@D Boakes:

If your issue continues, give Norton Remove and Reinstall tool a try later. Remember, restart your system when ready. BTW...

What OS are you using? Windows 10/8.1/8? If so, I recommend that you disable the Fast Startup setting as well.

Were you trying to update your old version of Norton 360? Well, I encountered zero problem like being unable to open existing version of Norton 360, being unable to scan, unable to run Live Update, when doing that on my Windows 7, without a system reboot.

Then, if I may ask, are you also using some other security program?

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
好评1 Stats

Re: Norton 360 Update 22.8.1.14 Problems

Thanks everybody for your quick responses. I have already tried restarting my machine several times without making any difference, and after every restart left-clicking my N360 desktop icon has no effect, and therefore I cannot run Live Update at all. I am running Windows 8.1, and fast start-up has always been disabled. No other security software is running, and likewise Windows Defender has always been disabled since running Norton for several years now.

My N360 desktop icon file location links to v. 22.8.0.50, but I also seem to have a partial installation for v. 22.8.1.14 which I understand is installed in two parts, and which presumably was installed as part of an earlier live update. When checking my installed programs, N360 is still shown as being v. 22.8.0.50 which would indicate that the update to v. 22.8.1.14 is incomplete and I cannot run Live Update I have no chance of completing the installation.

I have tried running the Norton RnR tool, which downloads okay, and starts to run, then stops with the dialog box "Windows has encountered a problem". When using the Settings Charm to check my computers' status, N360 appears to still be working although I obviously have no idea whether my AV definitions are up to date as I cannot access Live Update or carry out any scans. Incidentally, everything on my computer was working fine until 26th November 2016 when v. 22.8.1.14 was installed on my machine by Live Update, after which my problems started. Furthermore, I also have N360 running on my laptop and tablet (both v. 22.8.0.50) without any problem.

As before, any help would be appreciated.

好评0

Re: Norton 360 Update 22.8.1.14 Problems

Hi. Maybe try the Norton Removal Tool for a more thorough uninstall.  https://www.norton.com/nrt

Then download a preactivated copy from your Norton Account, and then run Live Update until no more are found, and then restart.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Latest Version
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Re: Norton 360 Update 22.8.1.14 Problems

Hello

I would recommend using www.norton.com/latestn360  to install the latest N360. Please remember to run Live Update until no more updates and then restart one more time.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
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Re: Norton 360 Update 22.8.1.14 Problems

Hi everyone,

As before thanks for your suggestions and continuing help.

Although I have tried using the Norton RnR tool without any success, I will give the Removal Tool as suggested by F 4 E a try and will report back.

Regarding Floplot's suggestion I already have tried this idea but Norton "thinks" I have the latest version (22.8.1.14) installed.

Kind regards and thanks once again.

好评0

Re: Norton 360 Update 22.8.1.14 Problems

Although I have tried using the Norton RnR tool without any success, I will give the Removal Tool as suggested by F 4 E a try and will report back.

NortonRnR tool also has Remove Only.  Just saying.  

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Re: Norton 360 Update 22.8.1.14 Problems

Hi everybody,

Thanks as always to everyone who has helped me with this problem.

I followed F 4 E's suggestion and downloaded the Norton Removal Tool, which I then ran without any problems. The re-install went okay and I now have complete installations of Norton 360 version 22.1.8.14 on my desktop, my laptop and also on my tablet, all of which run on  Windows 8.1.

At this moment in time, Norton 360 appears to be working ok on all three of my devices.

Many, many thanks to you all for your help, time, patience, understanding and considerable knowledge in successfully solving my problem.

好评0

Re: Norton 360 Update 22.8.1.14 Problems

Hello D Boakes

After using the Norton Removal Tool, then you should be able to use my link instead of the one in your Norton Account.   www.norton.com/latestn360    Please remember to run Live Update afterwards.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
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Re: Norton 360 Update 22.8.1.14 Problems

bjm_:

Although I have tried using the Norton RnR tool without any success, I will give the Removal Tool as suggested by F 4 E a try and will report back.

NortonRnR tool also has Remove Only.  Just saying.  

Hopefully including the most up to date version of the NRT ?  

Windows 10 Home X 64 Norton Security Premium Latest Version

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