• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

好评0

LU Definition Updates fails for NAV 21.7.0.11

I know, perhaps not the safest option, however, to stay with Norton I have no choice!  So I use NAV 21.7.0.11 for two legacy computers with SSE only CPUs.  Until recently, I had no problems to get updates automatically and via LU.

However, now I can't update the NAV Virus and IPS definitions:

I did a clean reinstall of NAV 21.7.0.11, but, no change.  Besides, the problem happens on both the legacy computers, so it's not a single incident.  As I have done in the past, I went here to download a full size offline definition file:

https://www.symantec.com/security_response/definitions/download/detail.j...

Regrettably, all recent files fail to update.  I had to go back to 20170124-001-v5i32.exe to be successful.  What's up?  Any ideas?  Remember, updating to NAV 22.x.x is not an option as for that I need SSE2 based CPUs.  Thanks.

标签: LiveUpdate

回复

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

PS: let me add this, I downloaded the most current offline definition file 20170127-008-v5i32.exe available and tried to update, but, no success .. at least not for the virus definitions.  Please refer to the log file attached.  Thanks.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Hello

There could be a temporary, intermittent server issue. Keep trying later, also try rebooting your computer and you modem. I had a issue with getting Live Updates for a little while this morning.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

There could be a temporary, intermittent server issue .. try later, also try rebooting your computer and modem...

Thanks, but not applicable.  I have 4 computer hooked up to the modem and the LU issue is only experienced with the 2 older XP legacy computers with SSE CPUs.  The other 2 are W7 computers with SSE2++ CPU instruction sets.  And, I have the problem 2 days (maybe longer w/o me noticing .. as I don't run LU every day).  I reboot every day at least once.

What I suspect is that - once again - the Virus and IPS Definitions have been 'packed' with a SSE2 compiler, probably by mistake.  As has happened in the past a few times.  Norton fixed the problem after a while, but, it's a bit of a pita.

When LU isn't working I normally download an offload definition file and run, but, this time, that didn't work either for the more recent files.  Had to go back to 20170124-001-v5i32.exe to successful update the definitions.  It's all in my above original posting.

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

Update: today I tried LU and the offline definition installer again, however, no progress.  LU failed to update the virus definitions and the offline installer didn't seem to update anything at all (or at least not the definitions).

What to do?  The below procedure is not recommended unless you know what you are doing!  It requires deactivation of Norton Product Tamper Protection.

At any rate, this is what I did.  I opened a file manager and went here:

C:\Program Files\Norton AntiVirus\NortonData\21.6.0.32\Definitions\VirusDefs

1) I ran LU and observed the temp folders being crated in the VirusDefs folder.  A folder 20170128.001 (a number based on the definition date/version) containing the new definitions was also created, which, once all files were unpacked, I copied to a separate folder just before LU completed its run with an error message and before all the temp folders were deleted.

2. Then, I copied the separately created folder 20170128.001 back to the VirusDefs folder.

3. Finally, I edited the two files definfo.dat and usage.dat to reflect the new definition folder name/number:

[DefDates]
CurDefs=20170128.001

[20170128.001]
SRTSP=1
AVDEFMGR=1

After a reboot I ran LU again (a few times) and it seems to work.  We'll see what happens and if it 'sticks'.  And I had to do this on both my legacy (SSE only) computers.  Not a very elegant way to deal with this problem, but if it helps to overcome a temporary update 'blockage' who cares.

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

I have the exact same problems with live update, and have an older PC with SSE only (no SSE2 capability). Each day, since Jan 26, LU downloads approx. 390 Mb, runs a long time and comes back stating that not all updates were successful (fail).

Likewise, Intelligent updater files fail, from the 26th forward. The intelligent updater from the 17th of Jan. succeeds.

Likewise, there is no change if I roll NAV back (remove and reinstall) and try all over again to bring up to current definitions.

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Rich, thanks for confirming that I'm not the only one out there having this LU (Intelligent Updater) issue.  It doesn't solve the issue, but it tells me that this is indeed a Norton problem rather than something related to my (two) specific legacy computers.

At any rate, my somewhat 'convoluted' workaround above, I think, just fixes the symptoms and not the cause. LU works okay after the fix, but once another major definition update has been issued .. it seems to require another workaround.

Still tinkering, but this is really something for Norton to look into.  If they still support customers who have used Norton for some 35+ years and are "forced" to use 21.7.0.11 with their legacy SSE only computers.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

NIS is now officially informing me that my definitions are out of date and my network and web are at risk, so I guess there has been no successful updates since the issues began.

Strange how this always seems to happen right after I renew my subscription (2 weeks ago).

Rich P

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

Hello

I have reported this thread to the higher ups.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Thank You.

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Hello

Have you tried this page for the updates?

https://us.norton.com/security_response/definitions.jsp

The link you posted earlier was for Symantec products. It was for versions which had been updated to at least 22..6 My link is from Norton and has the older versions of the old products., so please see if these work for you..

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

Thanks. But I have already been there. Selection of the appropriate link from your referenced page leads right back to the Intelligent updater files that have already failed for us.

Enjoy,

Rich P

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

...Strange how this always seems to happen right after I renew my subscription (2 weeks ago).

Indeed, I too renewed my subscription (early) a couple of weeks ago.  Feels a bit like "we got you"!  At any rate, good to know that this is now elevated to the "higher ups".  Especially since my (above) workaround doesn't stick.

Today I had to do it again to get the 20170130.021 definitions installed.  Once completed, after a reboot, I ran LU again and I'm back in business for another day.  All green!

What I observed (during the workaround) is that the new folder 20170130.021 was established and filled with some 70 files (definition, index and other files) the way I gather is normal.  Then, at the very end of the update process, this folder and all other temp folders are totally removed and LU shows a red error.  Why this happens is a mystery to me.  Time for the smart Norton guys to come up with a permanent solution-fix.  Thanks in advance!

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Just dropping in to say I also have this issue being flagged up by NIS since this morning.

Old XP machine, with SSE, but not SSE2. Seems to be this bug again ...

Twas brillig, and slithy toves did ....
好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

Here is a link to a previous encounter with SSE/SSE2 code issues: https://community.norton.com/en/comment/7004761#comment-7004761

Since this is beginning to look like a sort of reunion, it is very likely that someone has been added to the programming team, and the default setting for the SSE2 compiler flag was left set, after installation on his machine. It should be simple to clear the flag and re-compile. Note that concerns about SSE2 code does not apply to versions 22.0 and later. This is because affected machines cannot run those versions. We just respectfully ask that executables for update be provided for those of us that need them, until support for versions like the commonly used 21.7 is dropped entirely. There are a very few of us that know to report such issues here, but we are likely the very tip of an iceberg of affected folks.

Thanks,

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

...are a very few of us that know to report such issues here, but we are likely the very tip of an iceberg of affected folks.

Agree.  In fact, maybe the tip of the tip of the iceberg, as numerous people are still on XP and thus 21.7.0.11.  And most have no clue about what hit them and/or this forum.  So, Norton, it's your move.  Thanks.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

CeeBee, I tried to perform your workaround, but there was no indication of when the new def directory was fully populated and safe to copy. Suddenly, it all gets deleted. How do you know when it is safe to copy the new def directory?

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Rich, a good question as you can't just sit there and wait for it to happen.  You need a good 2-panel file manager, which shows folder size and can compare directory size on both panels.  Here is the way I do it.

Open the file manager per my earlier procedure.  It should look like the below:

Then you start LU manually and wait for the temp files to be created on the left side.  Do frequent panel refreshes to see when the size builds to be 'prepared' for the creation of the actual date-version definition file (like 20170131.024).  And, when this folder fills up to 6-700 MB or so, copy it to the right panel to have the 'basis' of the final folder (which contains about 70-71 files).

Then quickly open both def-folders, both panels, and do a directory size/file compare.  You will find that the left folder is still building and thus has more files than the right one.  So copy the missing files from left to right; do another compare and copy left-right ... etc.  If you are lucky you end up with 1-2 files missing on the right side (but no big deal as they are mostly index files) before all new folders are removed.

Finally, you have to deactivate Norton Product Tamper Protection (under settings) before you move the right side folder to the left (above instructions) and update definfo.dat and usage.dat to reflect the new definition folder number-name.  Then do a reboot and run LU again.  Some may disagree, but I run CCleaner before LU to remove old stuff.

It's possible that LU downloads some 350 MB updates, but, no problems, once that's completed you should get a green okay screen.  This is the short version .. clear as mud, uuhh?!  Good luck.  I have done it 5-6 times already with success.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

After five days of Live Update failing and reading all of last years discussion on NIS 21.7.0.11 vulnerabilities and continued or discontinued XP support combined with the terrible actions, or lack of action, of Norton support scripts -- I would really love someone to tell a retired uP Test Engineer like me how to restore or update NIS so that I may continue to protect my system.

Thanks,

David

NIS 21.7.0.11 * Windows XP SP3

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

CeeBee, I had tried the dual pane copy method, but it does not seem possible for me, because, after a long period of processing after the LU download, the new def directory is deleted almost immediately after the last file in it is populated. I am dubious of the completeness of an update accomplished in this manner in any case, not know all of what is done during an update, or how it is done.

I, too am a software engineer, so some kind of temporary work-around from the Norton programming or product support team would not intimidate me. I am willing to wait for the more permanent correction, once the temporary method has been provided. I am not afraid of inconvenience.

Respectfully, Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Rich, as you well know, I agree with you (and others) on the need for swift action by Norton's programmers to find a permanent fix.  My workaround is neither elegant nor simple or something I would recommend others to do.  But it works for me.  Possibly because I have an older, slower computer .. allowing my to copy the def-directory before it's deleted.

And I'm fairly sure that the workaround update is complete, or, at least, more complete than the old definitions.  I did the workaround this morning and after a reboot I ran LU again.  It downloaded some 390 MB and finished with a green OK.

If the update is not installed properly you'll find a large (408 MB) file stuck in LU's Downloads folder (right panel above):

C:\Documents and Settings\All Users\Application Data\Norton\ ... \NAV_21.6.0.32\Lue\Downloads

If the update proceeds okay the file in Downloads (on the right) will be moved over to a temp folder in VirusDefs (on the left) before it's incorporated with the current definitions.  This time no interference by me.

This is convoluted and time consuming and I'm sick and tired of doing it.  The reason I did it several times is because I was curious too see if I could.  But, now, Norton, please give us all a break and fix this!

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

So far, nothing from Norton!  I just sent a PM to the same Admin that helped us last time we had a SSE-related issue.  I'm afraid that nothing much will happen unless we bump this matter a bit......

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Ran a manual LU today and no change, still incomplete with a red error (definitions incomplete).  Need action, thanks in advance Norton! 

As I have 21.7.0.11 running on a laptop with SSE2 my new workaround: after completing a manual LU, I simply copy the new date/version definition file plus definfo.dat and usage.dat to my XP SSE computer.  After a reboot and manual LU, I am back in business with a green update.  Still a pita .. but a bit simpler.

But, this is not about a workaround, it's about a permanent fix.  Norton! 

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

CeeBee:

So I use NAV 21.7.0.11 for two legacy computers with SSE only CPUs.  Until recently, I had no problems to get updates automatically and via LU.

However, now I can't update the NAV Virus and IPS definitions...
_____________________________

As I have 21.7.0.11 running on a laptop with SSE2 my new workaround: after completing a manual LU, I simply copy the new date/version definition file plus definfo.dat and usage.dat to my XP SSE computer. 

Hi CeeBee:

Are the IPS definitions still failing during LiveUpdates on your older computers that do not support SSE2?

The workaround you described to copy the contents of your C:\Program Files\Norton AntiVirus\NortonData\21.x.x.x\Definitions\SDSDefs from a newer computer with a SSE2-compliant CPU to your older SSE-only computer would only copy the Virus Definitions (currently v20170203.008).

Do you have to go through the same process to copy over your IPS definitions to C:\Program Files\Norton AntiVirus\NortonData\21.x.x.x\Definitions\IPSDefs (currently v20170203.002)?

------------
32-bit Vista Home Premium SP2 * Firefox v51.0.1 * NIS v22.8.1.14 * MBAM Premium v2.2.1

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

No, once I have copied the current definitions from the SSE2 to SSE computer nothing fails (all green).

The IPS defs are updated during the process without copying the folder you refer to separately.  I just checked and my IPS folder and it contains the same stuff as you have.  This is the folder I copied today (with definfo.dat and usage.dat):

C:\Program Files\Norton AntiVirus\NortonData\21.6.0.32\Definitions\VirusDefs\20170203.008

After the reboot and subsequent LU it seems all updates (IPS included) are "spread around" to their respective folders.   

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Hello

The IPS wouldn't cause a problem because all versions of Norton receive the same IPS definitions. The problem would happen with the need for Antivirus Definitions which are no longer released. They have been replaced by the SDS definitions. The Intelligent Updater would contain the SDS Definitions since that is what is being used today.

I have asked a couple of times at the higher up place, but I don't know if they can tell you anything any different. There was a period of time when both types of definitions were given out to every one. Once the SDS definitions worked out ok, then they stopped making the old Antivirus Definitions.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

...Antivirus Definitions are no longer released ... replaced by the SDS definitions ... Once the SDS definitions worked out okay, then they stopped making the old Antivirus Definitions. [excerpts]

Maybe so, but you forget the fact that I successfully download-update the Antivirus Definitions on my SSE2+ laptop with NAV 21.7.0.11 installed.  And that Norton provides offline update files for older programs requiring the old definitions:

https://www.symantec.com/security_response/definitions/download/detail.j...

ftp://ftp.symantec.com/public/english_us_canada/antivirus_definitions/no...

I just updated my SSE2+ laptop to version 20170204.002 then transferred the files to my SSE computer, per the above, and rebooted and ran LU and I'm back in business (all green).

Today's Intelligent Updater may contain (be based on) SDS Definitions, but, for older AV programs, they are compiled so that they install okay also on 21.7.0.11 on computers with SSE2+ compliant CPUs.

To a layman like myself it seems to be a problem with unpacking Virus.Zip on SSE computers. So, for me this remains an SSE vs SSE2 issue .. and not an SDS vs old AV definitions.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

This is all a bit too advanced for me but I clearly have the same SSE only problem.  The last successful (?) Live Update was 8 days ago and following generic advice I've tried to use Intelligent Updater but 20170206-002-v5i32.exe won't even run, let alone succeed. 

好评1 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

To the Norton programming team...

The issue is not the updates deployed by the Intelligent updater. They have been working up until very recently, and are not, themselves, executable. The issue is obviously with the executable that is used to deploy the updates. Either the compiler is generating code with SSE2 CPU commands, or the linker is linking in one or more runtime libraries that were compiled with SSE2 CPU code. Finding whose machine is set that way, in a large programming team, might be the most difficult part. I would start with the machines belonging to the newest team members. But, clearing the compiler/linker flag that includes SSE2 CPU code should be a simple matter. The resulting executable will possibly be slightly less efficient, but it will work for everyone using it.

It does not make sense to drop only some loyal customers, while continuing to support older versions of NAV. I am respectfully requesting that the Intelligent Updater executables, for the older NAV versions, be recompiled and linked without the inclusion of SSE2 CPU code. I am a software engineer of well over 3 decades. I do know something about what I am talking about.

CeeBee, I tried your workaround, updating a newer XP Pro machine, which works on that machine, running 21.7, but once I have transferred the files to my affected machine results in errors when I try to scan files for infection. I suggest that there is some kind of tamper protection beyond the flag in settings.

Respectfully,

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

I have had this problem since 20th Jan 2017.  I have an old desktop with windows XP.  I did create a thread on this with no response until Peterweb (thanks) sent me to this one.

I spoke to Norton live chat today who advised me to uninstall Norton 360 and reinstall,  but it would seem that others have already done this with  no success.  I am in daily fear of my computer being vulnerable to attack whilst this situation continues.  My Norton account is due for renewal very soon and having been with them for many years am loathe to change, but if this situation cannot be resolved, it would seem to be the only option. 

ETA: Whilst continuing to run LU, at one point instead of getting the red update failed, I saw '7 of 7' and got my hopes up that they were finally going to be installed, but then the screen suddenly went blank and I had to start all over again - with no luck. 

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

I have PM-ed (and separately emailed) another one of the 'upper' Norton Admin, with links to this thread, and asked for action and a fix asap.

I really don't see the logic in 'abandoning' a large number of Norton old-timers (at least, I am) who, for whatever reason, have decided to stay (for now) with their legacy SSE computers and 21.7.0.11.

Rich, I too have a problem with Quick Scans, however, not with On-Demand Scans (like right click, scan files).  I'm sure you are correct in saying that there areas not reached by my workaround.  I see it as a way to buy some time .. nothing more than that!

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

CeeBee,

I have even gone so far as to copy the entire "Definitions" directory structure from a successfully updated 21.5 machine (capable of SSE2 CPU Code) to a non-SSE2 machine running the exact same version. I still get errors when doing quick scans. I had to uninstall from both PCs and update via Intelligent Updater methods, to make sure that they were both up to exactly the same setup and rev. No love. I have decided to go back to older definitions that definitely work, rather than not knowing how exposed I am with a manual workaround.

The end is coming for us. I am just hoping it is not now. I have several thousand dollars worth of apps and suites on this old machine that will not run under Win7, and I refuse to run Win10 on any machine I am responsible for, because of their forced updates and snooping (telemetry reporting). I have already moved my wife over to Apple's IOS. If this is the end, I will likely need to creeate a private peer to peer network with my master Win7-Pro machine and figure out how to run my XP-pro machine like a virtual machine, or else I will have to airgap a perfectly good machine, so I don't have to re-purchase all the apps I need.

I'm starting to sound whiney, so I think I'll just go to bed.

Enjoy,

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Rich, I seem to recall that I installed Avast! free (and I liked it...) in the past when I had trouble with Norton.  I'm not sure, but, if the current Avast! runs on SSE computers I may try that option again.  Still expect Norton to provide a fix, so, we'll see.

I'm reluctant to copy the entire Definitions Directory as some files may be machine dependent/related.  I can live without Quick Scans as long as the rest works.  On Demand Scans seem to be okay.

I downloaded the Eicar Test File as .zip and when unzipping same NAV caught it right away.  In today's nasty bug environment, possibly not so relevant .. but it told me my AV works.  Hope so...

Norton, go to work! 

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

NORTON - WHAT ARE YOU GOING TO DO TO SOLVE THIS PROBLEM? I have paid my subscription and expect my computer to be safe from attack. I am currently looking to take my business elsewhere, as despite all these complaints nothing seems to be resolved by Norton and from what others have said in this thread, it would appear to be a simple adjustment. Do something Norton!
好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

It has been 18 days now since the virus/protection stopped updating.  Are Norton going to solve this problem for their customers or do we have to leave Norton and find protection for our computers elsewhere?

If my computer becomes infected due to Norton's inefficiency, are they going to compensate me?

 I shall be sorry to leave Norton as I have found this support forum to be the best, but as my contract ends in a few weeks, i might as well go now. 

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Sorry for the inconvenience @CeeBee, @RibEye, @The_Yeti, @ddautee, @RichardHenshall, @Freddles

While the team is looking into this issue, I would like to gather more information from you.

1) Please attach a screenshot of 'View Summary' on the LiveUpdate window which captures the failed updates.

2) Please attach the LiveUpdate log file from: C:\Documents and Settings\Norton xxx\<guid>\Lue\log.lue

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

I just got a PM that someone is looking into this.  I also emailed Symantec's management team, the person in charge of Norton, asking for action .. or else!  Jokes aside, I find it a bit sad that after being a Norton 'aficionado' for some 35 yrs I even have to bother with this.  Oh well...

Edit: crossed message .. but I'll leave it for the record!

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Mohan, do you mean this log:

C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_21.6.0.32\Lue\Logs\Log.lue

If so, the file is 1.6 MB .. and let me know what's in this file.  If user data, I need to know.  That said, I do think that the feedback in this thread points towards a coding-compiling issue on your side being the culprit.  To be universally compatible the update files must be complied also for computers with SSE only CPUs.  I'm repeating myself!  Thanks for your help.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

I have what you want but I can't add the files as they are of the wrong format.

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

I do not believe that files from my PC will be of any use, since I completely removed and reinstalled NIS,then brought it up to 1/17/2017, via stored Intelligent Updater files. I used only Intelligent Updater files because the first day that I encountered the updating error, I also started receiving random errors and shutdowns of NIS (auto-restarted each time), while browsing via FireFox. I believe that not only protection definitions were supposed to be delivered, but an errant engine update of some sort. I think it possible that some engine component was also compiled or linked with SSE2 CPU code. Evidence of an engine update lies in the fact that, instead of a few Mb, the LU delivery was almost 400 Mb.

I do not intend to damage what little protection I have by trying a LU session, until I am told that a fix has been posted. I will try posted fixes, but will no longer attempt work-arounds, unless posted by Norton team members. I cannot afford to have this machine compromised, due to errant engines, definitions, or delivery mechanisms.

My machine will likely not contain logs reporting errors for the reasons stated above.

Thanks for the attention to this issue, Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

This problem was discussed on this forum in 2011, the instructions given at the time were followed, although somewhat slowly & painfully, but was finally resolved and I wonder if it would still work?

Here is the link to that discussion.

https://community.norton.com/en/forums/virus-definitions-not-updating

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

The previous workarounds will not work this time, because the executables used to deploy definitions only, in the Intelligent Updater repository (newer that sometime after 1/17/2017), are now also corrupt, and fail to deploy their updates successfully. I would like to request that the Intelligent Updater executables be corrected first. That way, we can get updated definitions in a timely manner, while we wait for Live Update issues to be corrected. Remember, that engine updates need to be regression tested, to ensure compatibility with non-SSE2 machines, before deploying them. I suspect that there is at least one component that violates compatibillity with non-SSE2 machines, as previously stated.

If I could get updated via Intelligent Updater, I would be a long way toward satisfaction, while I wait for possible LU corrections and engine update corrections.

Thanks, Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Hello Mohan

Thanks for paying attention to my 2 threads trying to get some help for these xp SSE users.

You also have some posts here from the other users with comments and questions.

Thanks

@Mohan_G

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Freddles:

This problem was discussed on this forum in 2011, the instructions given at the time were followed, although somewhat slowly & painfully, but was finally resolved and I wonder if it would still work?  Here is the link to that discussion.

https://community.norton.com/en/forums/virus-definitions-not-updating

Freddles:

Other users affected by the problem being discussed in this thread (i.e., Virus Definition updates that fail during LiveUpdates) are running Norton v21.7.0.1 on Win XP SP3 machines with older CPUs that do not support the SSE2 instruction set.  The latest Norton v22.x products will not install on computers with CPUs that only support SSE, and users with these older Win XP SP3 machines will see the error message discussed in the support article Message: "An unsupported processor has been detected. This version of the product requires a processor that supports the SSE2 instruction set…" appears when I install my Norton product if they try to install a v22.x product.

Could you please let us know your Windows OS, N360 version (go to Help | General Information | About) and whether your CPU supports SSE2.  If you aren't sure if your CPU supports SSE2, please see the instructions in RibEye's thread Latest Update causes IE and Firefox to bomb out on initial open.

------------
32-bit Vista Home Premium SP2 * Firefox v51.0.1 * NIS v22.9.0.68 * Norton Security Toolbar v2017.9.0.2

好评4 Stats

Re: LU Definition Updates fails for NAV 21.7.0.11

Hi everyone,

Looks like the definitions released on January 25th caused this issue.

Our engineers are working on a fix and It'll mostly be a fix via LiveUpdate.

I'll keep you posted. 

Thanks for your patience.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Super!

Enjoy,

Rich P

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Looks like the definitions released on January 25th caused this issue. Our engineers are working on a fix and It'll mostly be a fix via LiveUpdate.

Thanks Mohan, indeed excellent news!  January 25th sounds about right .. as shortly thereafter I noticed issues with LU. Of the 3 forum administrators I pm-ed, you were the 1st to reply and to take action.  I'll be happy to advise my contact on Symantec's Management Team accordingly.

That being said, in view of what's at stake, it's troubling it took such a long time.  But, as they say, better late than never...

Again, thanks and cheers to you.  Looking forward to the fix .. and to mark this thread resolved. 

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

My defininitions have updated! Long may it continue. 

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Hi all,

The fix should be live now.

Could you please run LiveUpdate and see if its completing successfully?

Thanks for your patience.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

It appeared to update OK but a quick scan throws up a 3038, 106 error.  Autofix claims to repair AntiVirus Definitions successfully but the error reappears on the next quick scan.

I will run LiveUpdate again and reboot etc to see if anything changes,

好评0

Re: LU Definition Updates fails for NAV 21.7.0.11

Anyone else getting the error when trying to do a quick scan?

Enjoy,

Rich P

This thread is closed from further comment. Please visit the forum to start a new thread.