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Fingerprint unlock in identity safe.

Hi, how to enable fingerprint unlock in Identity Safe. I can see it on the login screen, but when taping it all it does is asking me to choose a PIN. I don't wanna PIN, i wanna use my fingerprint sensor to unlock. I can't find anything concerning fingerprint unlock in the settings.

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Re: Fingerprint unlock in identity safe.

What device are you using and what OS version?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Fingerprint unlock in identity safe.

Samsung Galxy S7, Android 6.0.1 Hope that's helpful.

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Re: Fingerprint unlock in identity safe.

As we cannot see your screen, are you sure it is asking to set up a PIN, or do you already have a PIN set up and it is asking for the existing PIN before allowing you to set up the fingerprint?

A screenshot would help if what I am suggesting is not the case.  Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Fingerprint unlock in identity safe.

Problem solved ! You have to setup a PIN before you can use the fingerprint sensor. A password alone is not enough. It has to be a password AND a PIN, only then it allows you to unlock by fingerprint. Thanks everybody for your support.
Accepted Solution
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Re: Fingerprint unlock in identity safe.

Thanks for letting us know what the process is. My device is old and I have no way to test fingerprint functions.

If you could mark your post as the solution, it will help others that may use the forum search. Look at the bottom of your post, and click on Mark as Solution link beside the Reply link.

Things happen. Export/Backup your Norton Password Manager data.

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