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No License Available after reset Window 10

I bought an Antivirus CD from a local computer shop and installed it on my Window 7 last year. After I updated my Window 7 to Window 10, the app was still running fine. Today I reset my Window 10 and try to reinstall the antivirus from the CD, it said not compatible and lead me to the website to download from the website. I log in my account and enter the product key on the website, but it said "No License Available" ????

I can see my account on the website stated "Liang-Window 7" Last online less than 2 hour(s) ago, ISSUE FOUND PREMIUM SUBSCRIPTION: TRIAL.

I am pretty sure my subscription still have 200+ days because I just update the antivirus right before I reset my window.

Any help?

标签: Activation

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好评1 Stats

Re: No License Available after reset Window 10

Hello

Norton products have not been available on CD's for a few years now. What probably has happened is that you used up the slots allowed in your license. What you have to do is delete one of the seats in your license for the computer you have reset. That will free up one more seat. Then your key should work.

Also, the version on a CD might be too old for Windows 10. If you tell me the Norton product and version number, then I can give you a more up to date version which should be compatible with Windows 10.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: No License Available after reset Window 10

Hi thanks for the reply, here is the image of the CD. Delete the seat means the Remove Device option on web?

[Edit: Removed link to images that contain personally identifiable information to conform with the Participation Guidelines and Terms of Service]

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Re: No License Available after reset Window 10

I remove the old device on web and now able to install again. Thanks floplot.

好评0

Re: No License Available after reset Window 10

Hello Liang

Glad to hear that you were able to install Norton again. Don't forget to run Live Update a few times and make sure your product is up to date. The current version is 22.9.0.68.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: No License Available after reset Window 10

Your image shows a CD for the v21 of Norton Anti Virus. This is probably at least 2 years old, and just old stock the store had laying around. It also shows the OS's supported does not list Win 10. That is why you had trouble installing from that CD.

Things happen. Export/Backup your Norton Password Manager data.

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