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Norton 360 Premier stops opening every week

Hi:

First time having to use forum for a problem. Just had to reinstall 360 for fourth time due to inability to open the program. Program stopped opening intermittently starting three weeks ago. Main problems along with this or occurring before program stopped opening were:

1) Whenever turning computer on or waking up, CPU activity goes wild like its doing a full system scan even though I have scheduled to do manually. Effects on running other programs is minimal but 360 becomes really slow in responding. Even keeping 360 open all the time does not prevent.

2) Three of four times has become unresponsive Wed/Thurs (Windows updates causing?).

360 version is 22.9.0.71

Windows is version 7 with service pack 1 (really old computer, but before this everything worked great so didn't want to change anything until had to).

Two free malware/anti-virus programs have found nothing and 360 has found nothing every re-installation.

回复

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Re: Norton 360 Premier stops opening every week

Hello Long654

Do you have any other real time security programs running? Did you use the Norton Remove and Reinstall Tool to replace your N360? Have you checked the condition of the hard disk? Have you installed any new updates lately which might conflict with N360 like a new video driver?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 360 Premier stops opening every week

Thanks  for the reply.

Do you have any other real time security programs running? No, 360 was only program. I did download a couple of free versions of programs after problem started but those have been uninstalled.

Did you use the Norton Remove and Reinstall Tool to replace your N360? Yes, have done four times now. 360 works ok once reinstalled, but after computer has been turned off or goes to sleep a few times, 360 is very slow to respond and CPU activity is like its doing a quick or full system scan and gets hung up (scan scheduling is set for manual not automatic).

Have you checked the condition of the hard disk?  Original disc was crashing last year in June, this one was installed then and have had no problems since installation, but have not run anything to confirm.

Have you installed any new updates lately which might conflict with N360 like a new video driver? Only Windows 7 updates, which are automatically installed. Have not manually updated any drivers or anything else (as long as everything works ok, I don't usually do until no choice), but need to check activity to confirm nothing was updated and I was not notified.

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Re: Norton 360 Premier stops opening every week

I did download a couple of free versions of programs after problem started but those have been uninstalled.

How were they uninstalled? Did you use those vendors' removal tools before installing Norton? If not, you can download them from ESET List of Uninstallers (removal tools) for common Windows antivirus software . Reboot after each removal. You can then install Norton.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
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Re: Norton 360 Premier stops opening every week

One was and one was not, I just went to Programs and uninstalled.

Used your link to locate the vendor tool and uninstalled/re-booted again just to be sure. Unfortunately on the re-boot the 360 will no longer open again (turned on computer when got home and 360 worked no problem, only on reboot did it stop opening and no longer can be opened from the taskbar).

As far as updates, only thing listed as being updated the week before this started was Adobe Acrobat Reader.

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Re: Norton 360 Premier stops opening every week

Had to re-install 360 yet again.

This time when I re-installed and immediately ran LiveUpdate a patch for the update was downloaded. After installing, 360 appears to be opening and responding normally now, any chance this was problem? (I know. won't know until shut down computer and try to restart, but wondering is anyone had same problem and patch solved).

Did SMART testing of hard drive and no problems found.

.

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Re: Norton 360 Premier stops opening every week

Had to re-install 360 yet again.

That is what I suggested in my previous post "You can then install Norton". Glad your Norton 360 is working correctly, as it should. Remember to run LiveUpdate until it says no more available, rebooting as requested.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
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Re: Norton 360 Premier stops opening every week

No still does not work.

Kept computer running after patch downloaded and everything was ok. Then today ran LiveUpdate and it downloaded another patch which required the computer to be restarted. Once restarted the program no longer opens and get the following error message:

Norton 360\Engine\22.9.0.71\uiStub.exe

Unspecified error

So trying to reinstall one more time

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Re: Norton 360 Premier stops opening every week

Maybe a more thorough uninstall of your 360 is required.

Download and run the Norton Removal Tool from   www.norton.com/nrt

Restart your computer and then go to your Norton Account at   http://manage.norton.com

Click on My Norton at the top right of the web site, then on My Services. Click on the Download button and follow the directions to install a preactivated copy of your 360.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton 360 Premier stops opening every week

Hello

Please remember to run Live Update and restart. Please do this a couple of times. Then check to see if you have 22. 9.1.12 is installed.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 360 Premier stops opening every week

Thanks everyone for all the help.

Before going through and doing this one more time, current version was already 22.9.1.12. The last installation/patch actually solved the problems I was having with 360 not opening with the computer waking up but when I shut the computer down it stopped opening again and had to re-install yet one more time.

Have just left the computer on until today and everything working fine. To give one last try, used the links peterweb included above to uninstall and then reinstalled, did LiveUpdate (patch downloaded again), patch activated, and confirmed version is 22.9.1.12 (was 22.9.0.71 before the patch was applied). Icon appeared on taskbar and everything working ok. Tried to restart computer and would not open again, so have to re-install one more time

So will reinstall one more time and just leave computer on until can try something else. The program is listed as active, it just won't open. Must be something on my computer during start up.

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Re: Norton 360 Premier stops opening every week

Actually scratch that about the patch and version change, when I re-installed this time it was 22.9.1.12 from the very beginning, must have been 22..9.0.71 before.

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Re: Norton 360 Premier stops opening every week

Maybe your Win 7 needs a little checking.  

Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton 360 Premier stops opening every week

Hello

If you used the Remove and Reinstall Tool, then you would get 22.9.0.71 until you ran Live Updates and ended up with 22.9.1.12

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 360 Premier stops opening every week

Sorry for not answering back, basically just got tired and left on without any problems for two weeks, until today when Windows updates forced restart and once again it stopped opening.

This time was worst of all, tried to re-install using the website tool, got an error message saying an unknown error had occurred and I would have to re-install manually, which I did from my account after uninstalling, did update and when tried to apply a patch got error message saying could not be applied due to inability to shut down a driver, so had to shut down and re-install all over again until patch was successfully applied the second time.

Performed the system scan peterweb suggested a second time and got same thing, could not find any integrity violations.

Appreciate all the help but there must be something that was updated (driver, etc.) that I can't find and its interfering with Premier during start up. At least now it continues to function properly when the computer goes to sleep.

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Re: Norton 360 Premier stops opening every week

Hello

Have you done your Windows Updates? Sometimes Norton requires more than 1 restart to work properly. Also you need to run Live Update several times restarting when requested until it says that you have received all updates. When you run into a driver issue, restarting might fix the error and save you from doing a remove and reinstall.

After doing Windows Updates, you have to restart also.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Norton 360 Premier stops opening every week

Yes, did all the restarts and everything is functioning now. Problem of course will come when necessary to restart again.

I'll double check for any changes to drivers or programs that could be interfering with but have not found anything to date.

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Re: Norton 360 Premier stops opening every week

As floplot notes, sometimes it takes more than one restart, even if non is asked for. If there is a next time, start by restarting a couple of extra times.

Things happen. Export/Backup your Norton Password Manager data.

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