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Smart Firewall interferes with Facebook website.

Recently, Facebook started acting up on both my Chrome and Edge browsers. It would take forever to load all the sections and would not allow me to post photographs or links. I traced it to Smart Firewall. When it is off, everything works fine. When it is on I have problems. Any suggestions?

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Re: Smart Firewall interferes with Facebook website.

To reset the Norton firewall, from the main Norton Security screen click on Settings - Firewall. On the General tab, click on Reset beside Firewall Reset. As you use programs that access your network/internet, the firewall rules will be created again.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

I'm having the same problems on 3 computers after the Norton update applyed a patch update. I've reinstall comcast norton also. Turning smart firewall off fixes it.

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Re: Smart Firewall interferes with Facebook website.

I found a fix for it turning off stateful protocol filter fixed mine.
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Re: Smart Firewall interferes with Facebook website.

Yes, that helps, but I wonder what is the cause of this? Does everyone have this problem?

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Re: Smart Firewall interferes with Facebook website.

I do not have any issues viewing my Facebook on Win 10 with Norton Security Premium 22.9.1.12 with FF 52.

Did you try resetting the Smart Firewall as I suggested above?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

My setting do not look like your picture?

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Re: Smart Firewall interferes with Facebook website.

KB40509:

My setting do not look like your picture?

> appears you run Norton AntiVirus.....therefore, no Smart Firewall. 
https://us.norton.com/antivirus

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Re: Smart Firewall interferes with Facebook website.

Initially I only had issues in Edge but yesterday also in Firefox and Chrome, but this morning, the issue seems to have sorted itself out.

Alas, the problem persists, in Edge, Firefox and Chrome.

Any idea about real cause of this issue?

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Re: Smart Firewall interferes with Facebook website.

BjörnIsebaert

You still did not answer my question about resetting the Norton Smart Firewall. Did you try that?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

I reset mine i even try reinstalling it that didn't help it. I turned off stateful protocol filter that seem to have worked.
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Re: Smart Firewall interferes with Facebook website.

Resetting the firewall sometimes helps, but not everytime. Disabling Stateful Protocol Filter does help, but I still wonder about the cause.

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Re: Smart Firewall interferes with Facebook website.

I tried resetting the firewall - that helped for a while but the problem came back.  Disabling Stateful Protocol Filter seems to have taken care of the problem, for now.  But have I left my system vulnerable?

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Re: Smart Firewall interferes with Facebook website.

Try running Windows Network Diagnostics (Network Troubleshooter).  Not sure it will help, but it couldn't hurt.

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Re: Smart Firewall interferes with Facebook website.

Network diagnostics tool didn't find any problems. This morning, everything seems to work fine - fingers crossed ... I still wonder why it is/was only Facebook that gives/gave problems?

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Re: Smart Firewall interferes with Facebook website.

Youtube start page scrolling down was slow loading pictures also for me but Facebook problem is really bad.
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Re: Smart Firewall interferes with Facebook website.

Thanks for reporting this issue in Norton Community Forums. I have sent you a private message requesting more details and logs for further investigation. Please check it when you get a chance. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Smart Firewall interferes with Facebook website.

I just downloaded and installed the most recent Windows 10-update (kb4015438), per advice on a Belgian forum, and now the problem seems to be gone. Do you still want me to send the information you requested in your private message?

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Re: Smart Firewall interferes with Facebook website.

Thanks for the update, @BjörnIsebaert. Logs are not required if you no longer facing this issue. Please let us know if you encounter this issue again. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Smart Firewall interferes with Facebook website.

Well, just when I thought the problem was solved, it's back again - sorry!

I just sent the request info via PM. Thanks for your help!

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Re: Smart Firewall interferes with Facebook website.

I am also having this issue. Turning off firewall fixes the issue. But then I am not sure if that is advisable. Turning off stateful protocol filter helped so far. Will check if this problem has gone away or will come again.

But I am surprised that Norton has not yet fixed it.

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Re: Smart Firewall interferes with Facebook website.

Any news on this? It's getting quite annoying, especially as it's unpredictable: sometimes I have no issues at all, and sometimes it's impossible to do anything on Facebook.

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Re: Smart Firewall interferes with Facebook website.

If you only see the problem sometimes, it might be something related to the specific Facebook pages you are viewing. It could be specific content on the page you are visiting. Have you noticed any consistency of the problem with any specific pages? hopefully the logs you provided will be able to help figure this out.

I don't use Facebook that much, but my testing since this issue has been raised has not given me any trouble at all.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

Well, that's the problem: sometimes it works, sometimes it doesn't, and since the problem only occurs on Facebook, I assume it has something to do with the code on the Facebook-page, but I really cannot find any regularity in the issue ...

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Re: Smart Firewall interferes with Facebook website.

I'm having the same issue. I keep having to "disable smart firewall" to get Facebook to load completely. The same thing happens with my comast/xfinity web email page, it will not load completely until the smart firewall is disabled.

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Re: Smart Firewall interferes with Facebook website.

I used to disable smart firewall but then that would defeat the purpose of buying Norton. In an earlier post I found that if you go to settings and disable Stateful Protocol Filter that can solve the problem. It worked for me. Touchwood but for several days the problem has not returned. I don't know if it is safe to have this disabled but looks like it might be safer than disabling entire firewall.

Rahul

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Re: Smart Firewall interferes with Facebook website.

BjörnIsebaert:

Well, that's the problem: sometimes it works, sometimes it doesn't, and since the problem only occurs on Facebook, I assume it has something to do with the code on the Facebook-page, but I really cannot find any regularity in the issue ...

And that is what makes it so difficult to diagnose. Different Facebook pages can have different code depending on what options and subscriptions they might have.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

Julie1:

I'm having the same issue. I keep having to "disable smart firewall" to get Facebook to load completely. The same thing happens with my comast/xfinity web email page, it will not load completely until the smart firewall is disabled.

@yank

Can you see if you see this with the Comcast web mail page?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

Yes.

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Re: Smart Firewall interferes with Facebook website.

Julie1

I was trying to get our resident Comcast guru, yank, to see if he sees the same as you on the Comcast webmail site.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

Oh, sorry, as my rank indicates I'm a Newbie. :-)  

Its like the others are reporting, the problem is intermittent. Usually starts after Ive surfed a bit. When I first start the computer its fine. Takes a while for it to start acting up, Then disabling and then enabling the firewall cures the problem for a short while. Resetting the firewall doesn't do anything.

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Re: Smart Firewall interferes with Facebook website.

See if you can make notes of specific Facebook pages you are on when it starts acting up. As long as they are not someone's personal pages, you can post them here, and others can test.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

Thanks,

Its the main news feed page that shows all the new posts from friends. That's where I always start. Normally you can just keep scrolling down and see several days, if not weeks of clickable posts. When its acting up it will show only 2 or 3 posts, and the 3rd or 4th post continually tries to load, and then you cant go to any pages, you cant open messenger. It basically stops you from doing anything else on facebook (Clickable buttons stop working) until you disable smart firewall, and then enable it again. You are able to maneuver off of facebook, its not like its locking the computer up.

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Re: Smart Firewall interferes with Facebook website.

The problem is indeed exactly as Julie1 describes: it occurs on the start page of Facebook. Either everything works or nothing does.

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Re: Smart Firewall interferes with Facebook website.

@peterweb

I see no delays going into my Comcast email page from the Comcast Forums, nor do I see anything funny (as mentioned above)happening with Facebook.  I'm running NSS v 22..9.1.12 on WIN 7 using IE 11, and FWIW, I have both Safe Search and Safe Share enabled.

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Re: Smart Firewall interferes with Facebook website.

yank

Thanks for the information 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Smart Firewall interferes with Facebook website.

Maybe it has something to do with windows 10, because it only (so far) has affected my windows 10 computer, not my Windows 7 computer. I bought the windows 10 computer new with Win 10 on it already. Not upgraded from Win 7...

Today it worked fine for several hours, then all of a sudden Facebook wouldn't load anything properly again... I'm becoming pretty good/fast  at disabling and enabling smart firewall to get things working properly! lol Hope Norton figures out whats causing this soon.

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Re: Smart Firewall interferes with Facebook website.

This problem is occuring on my Windows 7 OS.  I tried turning off the Stateful Protocol Filter.  That seemed to improve things for a while, but now the problem is recurring.  It always seems to happen right when I "startup" Facebook - it just can't load past the first few posts.  Once things "get going" then everything seems alright.  It's as if some sort of handshake is deadlocked, but everything is alright once this is cleared. 

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Re: Smart Firewall interferes with Facebook website.

Same trouble on my end. Seems to have appeared as soon as I changed I.S.P.s. I had AT&T 50 internet installed on 04/6/17 and ever since, Facebook has been near impossible unless I shut off Norton Smart Firewall. Once I do that you can count to 3 and voilà, all is well. I too am experiencing the intermittent nature of this anomaly when the firewall is on. Games and Messenger are affected the most but the news feed is slow to load as well, and I mean sloooooow. I am seeing a message in the lower left of my screen saying Uploading and sometimes in Messenger when I send a comment back to someone it tells me, Sending. and appears to be locked and unresponsive until I turn off Smart Firewall and then, 3...2...1... Back in business again. I get mixed opinions as to whether it could be the firewall in the Gateway(router/modem/WiFi) having it out with my Norton firewall. Some train of thought says 2 firewalls is a big no no while others say this is rubbish and has no bearing on it whatsoever. I have not as of yet run across any trouble with other websites, but as I have already stated, the issue is less than 72 hours old for me so I have no idea if any others will respond as Facebook has. Not sure if the firewall in AT&T's gateway is protecting me in the same way Norton Smart Firewall does but if I do not turn off Norton's firewall I can not use Facebook which is not an option. I am running Windows 7 Home Premium and using an HP Pavilion desktop.

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Re: Smart Firewall interferes with Facebook website.

Hello Stephen in CA

Since your Issue seems to have started when you had AT&T installed, I would have the installers come back and show them those issues. Your AT&T should be guaranteed still. Norton works with the major internet companies. Also make sure your network is set up ok and set it up ok with Norton. I would check with the Internet Company first.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Smart Firewall interferes with Facebook website.

Thanks, floplot! I did that as soon as I noticed it but they assured me (Yeah right) it was not the Gateway or the installation and instructed me to reboot the unit which I had already done. My issue is identical to the description stated above by others and is only when on Facebook. Shutting off the Smart Firewall is an immediate remedy albeit one that leaves me feeling a bit uncomfortable. Thanks again for the reply.

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Re: Smart Firewall interferes with Facebook website.

I have the same problem but I'm on Comcast. The problem started about the same time as your AT&T switch, so it may just be a coincidence. The only thing that works for me is to turn off the stateful protocol filter.

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Re: Smart Firewall interferes with Facebook website.

Hi Everyone,

Thanks for the logs and information provided so far. We are aware about this issue and team already working on it. Could you please provide below information and Security history logs requested via private message for further investigation? 

1. Is this issue happening in all browsers? 

2. Have you installed any Facebook plugins? 
 

Also, disabling "Stateful Protocol Filter" is NOT recommend as workaround for this issue. Please try adding Traffic rule to allow Facebook alone instead of disabling the "Stateful Protocol Filter" setting completely and let us know if this fixes the issue.

Step by step guide on adding Facebook specific allow traffic rule is as follows.

1. Turn on "Stateful Protocol Filter" Setting through Settings->Firewall->General Settings->Stateful Protocol Filter

2. Create Facebook ICMPV6 Rule as specified in the attached screen shots.

3. Move the newly added traffic rule up and place it above the "Default Block Inbound and Outbound ICMPV6"

4. Create Facebook ICMPV4 Rule as specified in the attached screen shots.

5. Move the newly added traffic rule up and place it above the "Default Block Inbound and Outbound ICMP"

6. Click on Apply button in traffic rules tab.

7. See if the issue is fixed.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Smart Firewall interferes with Facebook website.

The issue is happening in all my browsers, and I don't have any Facebook-plugins installed.

Adding and moving the traffic rules as you suggest seems to solve the issue.

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Re: Smart Firewall interferes with Facebook website.

FacebookRuleScreenShots 

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Re: Smart Firewall interferes with Facebook website.

I can't tell you when it started exactly, but it was about a month ago I was having the same problem with Facebook. I open FB on the newsfeed page. I would scroll down about 2 or 3 posts and that's all that was loaded. It will show that it is trying to load the rest. If I have notifications or IM's, I would click on either one and nothing will show. It shows the same thing as scrolling on the news feed, that it is trying to load. I also notice that some of the names of my friends online on the right column will get blocked out for a bit and then come back. But everything else is still the same with trying to load. I am using Microsoft Edge browser. I read to try and clear my cache, so I did. Sometimes this worked, but I had to refresh the page. It has taken me to just recently that I found out that if I disable "The Smart Firewall" and then refresh the page, FB works just fine. I can turn back on the smart firewall and FB will still work, but just like all the other fixes I mentioned, FB will start having the same problem again. I have tried FB on other browsers and there is the same problem. I am running Windows 10 and am using Comcast as my internet provider. I pay extra for the Comcast Blast Internet. I will try adding the traffic rules that are mentioned above and get back to you. It seems to me that after one of Nortons update, there is something about FB page that does not agree with the smart firewall. I too have no FB plug-ins.

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Re: Smart Firewall interferes with Facebook website.

I've set up the new Facebook rules in smart firewall and it seems to be working for now.  Also, I forgot to mention, the problem was preventing the Facebook Windows 10 app from working as well.  Now the Facebook app as well as Edge and Chrome are accessing Facebook normally.

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Re: Smart Firewall interferes with Facebook website.

Sorry I spoke too soon, the Facebook rules seem to help with Edge and Chrome, but now the Windows 10 Facebook app is slowing down to the same as before.  Also it shows a "No Internet Connection" pop up.  Turning the Stateful Protocol Filter fixes the app it seems.

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Re: Smart Firewall interferes with Facebook website.

Hello yank

What is Comcast Blast? Does NSS work on that? I saw it in this post.

Permalink I don't think I have of this before. Could this have an effect on FB issues?

Thanks.

@yank

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: Smart Firewall interferes with Facebook website.

I have Comcast Blast as well in Houston.  It's just a name for one of the faster tiers of internet service they provide.  For me, the Blast service is 200mb down and 12mb up.

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Re: Smart Firewall interferes with Facebook website.

Hello J Houtex

Thank you for the info.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.

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