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Norton Clean shows wrong storage capacity

My phone has 64 GB storage but Norton shows 128. Not a big deal but just FYI. Check the screen shots in attachment.

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Re: Norton Clean shows wrong storage capacity

Do you have a 64Gb so card inserted to the device which may or may not be set up as internal memory? This would explain the discrepancy.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
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Re: Norton Clean shows wrong storage capacity

No, it's a new phone and I'm sure that there is no other external storage device in it.
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Re: Norton Clean shows wrong storage capacity

What device do you have and what Android version? 

Also, what is the version of your Norton Clean app?

Try restarting the device and see if you still see the same results.

Is your device rooted?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Clean shows wrong storage capacity

Sony Xperia XZ Premium, neither rooted nor unlocked.

Firmware version 45.0.A.5.1

Android version 7.1.1

Norton Clean version 1.3.0.46

Pretty sure all is up to date, and rebooting doesn't help. If you guys need any more infos just tell me, I will see what I can do.

 
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Re: Norton Clean shows wrong storage capacity

I'll bring this to Norton's attention. I'll let you know if I hear anything.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
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Re: Norton Clean shows wrong storage capacity

@Dr.Clinker

I have heard back from my contacts. They note this is a device specific issue that is also seen on one other device. They have noted the issue for a future update.

Thanks for reporting this.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Clean shows wrong storage capacity

Sure, I'm glad this helps :)
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Re: Norton Clean shows wrong storage capacity

I have essentially the same issue with my phone and Norton Clean.  I have 32Gb and see a report of 64Gb total.  Might I have that "one other device"?

When is the update/fix likely?  Something as basic as not reporting total memory accurately leads me to wonder about the efficacy and reliability of the program overall.  One would think that knowing that number would be JOB 1 for the programmers, the sine qua non if you will.

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Re: Norton Clean shows wrong storage capacity

Might I have that "one other device"?

If you tell us what device you are using, I'll ask for you.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Clean shows wrong storage capacity

LGL62VL

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Re: Norton Clean shows wrong storage capacity

Thanks. I've asked about your device. I'll let you know if I hear anything.

Things happen. Export/Backup your Norton Password Manager data.

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