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iPad Identity Safe - All Log-In & Password data missing?

Afew days ago, when attempting to open Identity Safe on my iPad, I received a message that there was an error connecting to the server. Today, when I successfully launced Identity Safe, all og my Login & Password entries are gone!

Any ideas what caused this?

Thanks,

Mark

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Re: iPad Identity Safe - All Log-In & Password data missing?

Requested to be moved to Mobile Board.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
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Re: iPad Identity Safe - All Log-In & Password data missing?

There have been some issues with online vaults getting corrupted.

See if you can log into the vault from the iPad at   https://identitysafe.norton.com   Are the logins still there?

Do you use the same online vault on a PC? If so, see if you can sign into the vault from the PC. 

Things happen. Export/Backup your Norton Password Manager data.

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