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Cant Open Norton Premium

I have Norton Premium installed.  I also have Norton Privacy installed.    Although I have the icon in my toolbar with the green arrow, Norton will NOT open.  I reinstalled it yesterday and that worked but today, if I click the .exe file in the Norton Installation folder on my computer, it just tells me I already have it installed and it won't open- eft click, right click do nothing.  Tried opening it from the apps list in WIndows 10- nothing.  I know Windows Firewall is off because I have to keep enabling it and starting it every time I want to get an app update from the Windows store or when I want to install yet another Windows 10 cumulative update so I always remember to then disable Windows Firewall and stop it.  I have no other anti-virus programs on my computer.

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Re: Cant Open Norton Premium

Hi, K Quail. Do you have Fast Start Up enabled ? 

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-1...

This should be disabled as it can cause issues, and you need to do a full RESTART which is required in Win 10 for Norton and other programs to correctly operate/update.

If a reinstall is needed it may be necessary to completely remove Norton and then download a fresh pre-activated copy from your Norton Account.

https://my.norton.com/

Let us know how you go.

Windows 10 Home X 64
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Re: Cant Open Norton Premium

 I reinstalled it yesterday and that worked but today, if I click the .exe file in the Norton Installation folder on my computer, it just tells me I already have it installed and it won't open

If you click the exe in the installation folder, you are trying to start the installer program. Not your Norton product.

You should not have to do anything with Windows firewall if you are using a third party firewall, such as Norton. If you are having troubles with Windows Updates, that is a different issue than your Norton problems. And if you have issues with your Windows install, they could be affecting your Norton issues.

You could start by checking your Windows installation. Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Cant Open Norton Premium

I ran Norton update and it seems to have solved the problem.  I wouldn't do anything with Windows Firewall, of course, since I have Norton.  However, due to a Windows 10 update from Microsoft sometime in the last six months, cumulative updates and app updates and downloads from the Windows 10 store will NOT install unless I enable and start Windows Firewall in services.msc.  I discovered it by accident- scannow and the Powershell commands suggested on the Microsoft Community website don't solve the problem.  The Windows 10 Store app updates sit in a cue and say error until I start Windows Firewall; likewise the cumulative Windows 10 updates don't install until I start Windows Firewall.  Then they download immediately.

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Re: Cant Open Norton Premium

K Quail: I ran Norton update and it seems to have solved the problem.  I wouldn't do anything with Windows Firewall, of course, since I have Norton.  However, due to a Windows 10 update from Microsoft sometime in the last six months, cumulative updates and app updates and downloads from the Windows 10 store will NOT install unless I enable and start Windows Firewall in services.msc.  I discovered it by accident- scannow and the Powershell commands suggested on the Microsoft Community website don't solve the problem.  The Windows 10 Store app updates sit in a cue and say error until I start Windows Firewall; likewise the cumulative Windows 10 updates don't install until I start Windows Firewall.  Then they download immediately.

Norton users need Windows Firewall Running Automatic and as you know for Windows updates. 

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Re: Cant Open Norton Premium

That is the Windows Firewall Service needs to be running. The actual Windows Firewall will not be active.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Cant Open Norton Premium

Yes, Windows Firewall Service needs to be running. 
Thanks
 

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