Centurylink subscription expired
I get my Norton Antivirus via Centurylink. All of a sudden last week I got an alert that my subscription had expired. That is odd because the Centurylink version had up to this point been perpetual. In fact, two other machines are still working OK.
It also appears inconsistent: The top of the Norton window says "You are protected", with the protection updates of today and a scan of 21 hours. Yet the bottom says (in red) subscription status: expired | renew, with the centurylink logo. Updates continue to download, so it appears that protection is still active even though the subscription status says not.
If I follow the renew link it takes me to a paid subscription page. Again, the Centurylink NAV has always been free.
I tried uninstalling and reinstalling, and then started the LiveUpdate updates through the patches and reboots. It started off OK but eventually gave me the same thing.
I then used the removal tool, and got the same results. Again, I ran through the liveupdates to get everything caught up. It started off OK, but after one of the reboots the expired status came back.
I finally contacted Centurylink and they did a remote session and basically did all I did (use the removal tool, reinstall). This time I just left it alone and didn't force the LiveUpdates. It took a few days and one reboot, but after the reboot, the expired status has returned.
I've given up on Centurylink since all they want to do is what I've already done three times ("the definition of insanity is doing the same thing over and over expecting a different result").
Any ideas from the Norton community?