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Time Zone Setting

The Time Zone setting on my Norton Core is incorrect.  It thinks I am In Los Angeles, but I'm really in south/central Indiana.  When I try to correct the time zone thru the Settings menu, I get an error ("an error occurred while accessing your settings data").

Anyone else having a similar issue?

Thanks.

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好评1 Stats

Re: Time Zone Setting

 Keep trying.  I think the original setting is set to Los Angeles (the area from where it was shipped). Being from the Indianapolis area  I noticed two menu setting entries for Indianapolis. They are NOT in sequence. There are many entries between the two. The first Indianapolis menu entry works for me; the second menu entry for Indianapolis does not work for me - error.

Of course, you might find something totally different.  

Accepted Solution
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Re: Time Zone Setting

Jerry thanks for the reply. 

I actually got this to work also.  I accidentally clicked on  a setting close to the Indianapolis setting and that change worked, so when I went back and clicked on Indianapolis again it also worked.  I had tried this many times today trying to get it to work.

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Re: Time Zone Setting

Glad to see that you finally arrived in your corrected time zone. 

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Re: Time Zone Setting

I have the same problem, but no luck getting it changed to eastern zone. I even tried a factory reset.

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Re: Time Zone Setting

Hi @Dennis ONeill,

Does this KB help? Are you seeing any error? Could you share a screenshot of what you're seeing? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

I have also sent you a private message, requesting logs. Could you please check your inbox when you get a chance? Thanks.

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

I was getting the same message as the first post in this thread "an error occurred while accessing your settings data". About a day after my last attempt to change it to EST it finally started showing the correct time zone.

Dennis

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Re: Time Zone Setting

I have had to change mine from LA to New York a half dozen times. It will change OK, but the next day it is back to LA again.

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Re: Time Zone Setting

Hi @Golden wizard

I had sent you a private message on 22nd, requesting logs. Could you please check your inbox when time permits? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

I suspect this is still an outstanding issue, at least for me.  Since getting my core up an running about a week ago, I've been trying to change the time zone from LA to Eastern.  Some times the device would just sit there with "Please Wait" displayed.  Other time I get a quick display of "error occurred while accessing settings data".  Today my time zone is Asmara, weird.  When I try to set to Eastern, I get "error occurred while accessing settings data".

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Re: Time Zone Setting

Mine has changed from New York to LA at once in the first week I have had it. A firmware update could be the culprit. Also I wish the time zones were in numerical order +/- GMT rather than alphabetical.  It would be easier to find the correct selection.

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Re: Time Zone Setting

Mine seems to have finally stayed put on New York. It's gone almost a week without changing back to LA.

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Re: Time Zone Setting

Hi,

Some of you through private messages, have conveyed this issue is resolved. Just to confirm, does this issue still persist for any of you? Thanks. 

-Gayathri 

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

I have had to change my time zone several times. After updates, after signing out and back in. The latest time was just this morning.

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Re: Time Zone Setting

Hi @Golden wizard,

I had sent you a private message last week, requesting additional information. If the issue still persists, can you please check your inbox and provide the information? It would be of immense help in resolving this issue. Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

Hi,

We have made some improvements in handling time zone settings. Could you please let me know if this issue still persists? Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

I also am experiencing problems with changing time zone to Eastern...can’t send a screen shot due to when I attempt this the APP shuts down. APP VS: 1.19 Firmware: 170927_191

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Re: Time Zone Setting

I also get an error message followed by iPhone app crash when trying to correct the time zone.
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Re: Time Zone Setting

I get error and App crash as well trying to correct the time zone on my Norton Core App Version 1.19 Firmware 170927_191.

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Re: Time Zone Setting

I was successful with this using the Android app... previous attempts were with an IPAD.
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Re: Time Zone Setting

I got it change scuessfully with amiduos app which is android as mention above.

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Re: Time Zone Setting

Thank you for notifying us. So just to confirm, the issue is seen with iOS app, but Android works as expected. Is that correct? Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

Yeah iOS time zone change won't work it crashes but android app works thats correct.

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Re: Time Zone Setting

Thank you for the quick response, @David085.

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

‘Unable to get time zone setting’ error when entering time zone menu. Crash with selecting correct time zone. iOS 1.19 -191.
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Re: Time Zone Setting

Hi,

We have released a fix for the crash issue, when Time Zone setting is changed. Could you update the app to v1.20, and let me know if the issue is resolved? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
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Re: Time Zone Setting

the issue is resolved updated to v1.20 yesterday and it works flawlessly, Thanks!

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Re: Time Zone Setting

Still getting ‘Unable to get time zone setting’ error.  Attempting to change time zone from Pacific to correct zone results in app crash.

ios 11 app 1.20 firm -193

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Re: Time Zone Setting

Hi @Eric D,

Could you trigger logs and let me know your Norton Core serial number please? I have sent you a private message with the steps. Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation

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