Identity Safe - "Please log in with Norton Account password" on phone after having used fingerprint and/or PIN
Contacted support numerous times about Identity Safe demanding the Norton account password; after having used the fingerprint option or the PIN, on my phone. They requested that I reinstall the App. I followed their direction with no change. I have also had this problem on two different Android tablets and one Windows 10 PC.
Considering that I used a 12-16 digit password (random characters) for my password, I have ended up having to send myself an email with that password. This gets confusing, especially if I have to log in to my email, as it's password is ALSO in the IS Vault. :/ I have ended up having to use Lastpass just to store the email AND the Norton passwords.
Support asked that I don't contact them again, but to put my request here.