Scans too slow
Norton has always worked well for me for years. Scans have always been normal (8mins for a quick scan; 2 hours or so for a full scan).
A few months ago, I had my internet provider reset my router and my wifi connection. After that, my scans have taken a really long time. Now, a quick scan (of 9 000 files or so) can take anywhere from 20 mins to over an hour. A full scan (of approx. 900 000 files) takes at least 12 hours if not more (one scan lasted 16 hours)! The whole Norton program lags a bit too. It always takes several seconds to begin a scan, or load Norton’s History Page. When I pause or stop a scan it can take a good minute for it to actually pause/stop.
I have tried several things to hopefully help the situation. I did a Disk Check of the computer/hard drive, nothing came up. I have re-installed my Norton product with the remove and reinstall. I have run Live Updates, did the Disk Optimizer and ran the Norton diagnotics tool on the Settings/Help page-nothing helped. I tried doing a scan in Silent Mode, that didn’t make a difference. I have called Norton customer service and he was unable to help me either. I have disconnected my router and did a quick scan and that didn’t make a difference. I have no other anti-virus software on my system.
I did notice a few days ago, that when I was watching a DVD on my laptop, Norton did a quick scan in Silent Mode and it was a normal scan (9 000 files in only 8 mins).
Today, I was offline on/off and I noticed there were two quick scans done, both only took 8 mins. When I manually, began a quick scan later on, I ended up cancelling it as it was taking too long again.
I normally do manual scans, and that is how I noticed the scans were taking too long. When the scans happen in the background (when the computer is idle) they take long too, so I was surprised when Norton did a quick scan when I watch DVDs and when I was offline, the scans were normal.
I am not sure why this is happening, any help would be appreciated. But please if you offer advice, I am not a computer savvy person, so please keep the help basic/not complicated.