• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

此论坛帖文需要解决方案。
好评0

DLL getting removed improperly and other fails

I have a file that wrongfully gets flagged as a virus and this is something that has happened for years.  What is new is that telling it to restore the file and not to check it again works for a few days and then it removes the file again.  The file hasn't changed during that period.  I'm getting sick and tired of spending 15 minutes waiting for it to give me the chance to restore the file, restoring it, and a few days later have to deal with this again.

Fix please?

回复

好评0

Re: DLL getting removed improperly and other fails

Restore & exclude this file: is not the same as adding item(s) to Exclude from Auto-Protect nor the same as Exclude from All Detections.


How-To: Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/

Please tell us what Norton is telling you regarding this event.
For information regarding event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste.

For second opinion choose File &or Search hash at VirusTotal.


Please review:

1) Restore an item from Quarantine
https://support.norton.com/sp/en/us/home/current/solutions/v6200368

2) My Norton product alerts that the file I downloaded is not safe, and deletes it
https://support.norton.com/sp/en/us/home/current/solutions/v80629965

3) My Norton product incorrectly alerts that a file is infected, or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832

4) Add items to the Signature Exclusions
https://support.norton.com/sp/en/us/home/current/solutions/v54298598

5) Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

6) My Norton product detects a file or program as a threat even after I exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517


This thread is closed from further comment. Please visit the forum to start a new thread.