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Norton needs to leave a sw program on my laptop....

.... and NOT remove it because I want it there...

I am using a program that probably can be categorized as a peer to peer program. It is totally legit, has never caused any problems. But it is a known fact that Norton 360 deletes the program, and with it all the files I have received through that program. How can I make that that does not happen??

PS - Did you hug your dog today??

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Re: Norton needs to leave a sw program on my laptop....

Hi, Milli. Have you tried Settings > Antivirus and scroll down to the exclude section where you can choose to exclude files from detection. Here are the full instructions.

These are the steps for excluding custom files and folders from Norton Security Deluxe, but it should work similarly in other versions of Norton's AV software:

  1. Open the Norton antivirus software.
  2. Select Settings.
  3. Choose the Antivirus option from the Settings screen.
  4. Go into the Scans and Risks tab.
  5. Find the Exclusions/Low Risks section.
  6. Click Configure [+] next to the option that you want to make changes to.
    There are two sets of options here; one is for exclusions to antivirus scans and the other is for exclusions to the real-time protection features of the Norton software, like Auto-Protect, SONAR, and Download Intelligence Detection.
  1. From the exclusions screen, use the Add Folders and Add Files buttons to make new exclusion rules.
  2. Be sure to click OK in the exclusions window to save the changes.
  3. At this point, you can exit any open windows and even close down or minimize the Norton software.
Windows 10 Home X 64 Norton Security Premium Current
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Re: Norton needs to leave a sw program on my laptop....

Can you post the Norton detection? Some (many) p2p programs are junky, some less so, but generally Norton shouldn't detect the program itself once installed. Doubly odd is that you managed to download some stuff with it (lets hope legal) and then Norton deletes the p2p program and its downloads. That seems like a behavior based detection or something.

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Re: Norton needs to leave a sw program on my laptop....

 If you are absolutely sure this is a legitimate program, you can report false positive indications here https://submit.symantec.com/false_positive/

Things happen. Export/Backup your Norton Password Manager data.

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