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Incorrect elapsed time on Full System Scan history log entry

I'd noticed that since upgrading to NIS 22.10 and now to 22.11, the history log entries for Full System Scans indicated that those scans were taking roughly twice as long as previously, with no significant change in the number of items scanned.   After running a manual scan today I now realize that the elapsed times recorded in the history log are wrong.

Today's scan took around 26 minutes to complete but when I checked the history I found the Scan Time had been logged as 56 mins 20 secs.

I'm currently on 22.11.0.41, running under Windows 7 Professional  (64 bit).   

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Re: Incorrect elapsed time on Full System Scan history log entry

Hello kenci

After updating to 22.11.0 .41, have you restarted and checked for more Live Updates? 22.10 and 22.11 were multipart updates which required restarts. Running the Norton Insight Scan Security>Scans>Norton Insight>Go helps to shorten the time. Also, please check the settings. Some of them have changed. Try turning off scanning inside compressed files. Settings>Antivirus>Scans and Risks>Computer Scans>Compressed File Scans. Move the slider to Off. The files will get scanned as soon as the files get decompressed. If there is a virus inside a compressed file, it can do no harm. So you lose no protection, but might gain some time.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
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Re: Incorrect elapsed time on Full System Scan history log entry

Thanks for your suggestions, floplot.  Yes, I have performed further Live Updates and several restarts since receiving 22.11.0.41.    However, I don't think your other suggestions are totally relevant as I don't need to "gain some time".

You seem to have misunderstood my post.  I am not complaining that the scan times have increased with the latest versions of NIS but that they appear to have increased because the scan durations are being incorrectly reported in the History log entries ( and also on the Settings:Administrative Settings: Background Tasks Configure screen).

As I said in my original post, with the scan I ran on October 21st, the actual duration was only 26 minutes but the reported duration in the History Log and the Background Tasks screen was 56 minutes 20 seconds.

I did the same test today to check the logged duration for a Quick Scan and that appeared correct - both the actual time and the reported time were 3 mins 30 secs.

I will do some more testing with Full System Scans to see if there is any pattern to the errors in the reported scan times. 

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Re: Incorrect elapsed time on Full System Scan history log entry

Hello kenci

Sorry I did misunderstand you. I think I am on the correct wavelength now.

You are saying that the time recorded where it says Scan Time is incorrect, where mine shows 24.51.

Are you seeing a Green checkmark in the Norton Logo in the Task Bar? That is what matters. The History Logs are not that important unless your computer is showing some issues. Since the time is showing, I assume that the scans do complete and are not showing any malware problems?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
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Re: Incorrect elapsed time on Full System Scan history log entry

Hi floplot,

Yes, everything else is fine.  Green checkmark on the logo, scans do complete OK and no malware detected.

In addition to the Norton scans, I also scan the PC with Malwarebytes every 3-4 weeks.  Again, no issues detected.

The only time the green checkmark has disappeared recently was last month when I first booted up the PC after returning from vacation.    As the PC had been off for two weeks, the definitions were out of date and scans overdue.  But a Live Update and Quick Scan restored the checkmark.

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Re: Incorrect elapsed time on Full System Scan history log entry

Hello kenci

Then I don't think you have anything to worry about. As long as everything is green and no malware. You should be good to go. You could check to see if the time, location, time zone etc. are correct.

You could try contacting Customer Support so that they know about it.

www.norton.com/contactcs

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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