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Installed program - downloaded update is deleted

MP3TAG has been installed on my WIN10 platform for 2+ years.

NIS deletes the download as unsafe. New, few users.

NIS also deletes a renamed copy that I took before its scan was complete when I execute the EXE.

How do I tell NIS to allow this update to proceed?

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Re: Installed program - downloaded update is deleted

If you are sure the software is safe, you can disable Norton protection and download the program.

Then go to Settings > Antivirus > Scans and Risks and add the program to Exclusions.

  1. Click Configure [+] next to the option that you want to make changes to.
  2. Be sure to click OK in the exclusions window to save the changes.

Don't forget to re-enable protection !

Windows 10 Home X 64 Norton Security Premium Current
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Re: Installed program - downloaded update is deleted

Hello Stortman

You can submit the ...exe file for that program to www.virustotal.com for evaluation and see what they say. If it shows up as clean, then you can submit it to Norton as a False-Positive. They will analyze it further and if clean, will change their rating for t.

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

Please do let us know how you make out.

Have a nice day.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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