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Tried to upgrade with a current subscription?

Has anyone with a current subscription tried to upgrade? I have had multiple issues with this. I originally got a message from Norton that I should upgrade and they wanted to charge me full price 4 this upgrade. Now I only have 130 days left of my original purchase. At that point then they would probably renew everything including the full price of the upgrade. I really Lowe's waiting on hold on the phone for Norton it drives me crazy. On the other hand I've been trying to chat for a week to get this problem solved because everytime I try to go to purchase it there's a problem. I'm sorry to be long-winded but in any event by then got a message that they would give me a charge that was comprable to the full price they must have realized their mistake because I ignored the first message. That being said whenever I've tried to log in to purchase it when I go to check out they then bump the price up to the full amount even though that's not what they offered me. I have contacted Norton several times via chat and I keep getting disconnected I'm also on hold for long periods of time prior to that they keep saying it's me I don't think so. I'm just curious to know if anyone else has had such difficulty.

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Re: Tried to upgrade with a current subscription?

So what do we use now? What do you suggedt? Macaffee, Kapersky?Lookout? Help
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Re: Tried to upgrade with a current subscription?

Has anyone with a current subscription tried to upgrade? I have had multiple issues with this. I originally got a message from Norton that I should upgrade and they wanted to charge me full price 4 this upgrade.

The offer is not an upgrade to your Norton Security. It is a totally separate product/service. That is why you are asked for the full price for the Norton Wifi Privacy, NWP,  product.

If you were to pay the annual fee for NWP, that subscription would start today and end 1 year from now. Your original Norton Security product will still continue for your 130 days. Each subscription would be renewed at its own expiry date. 

Things happen. Export/Backup your Norton Password Manager data.
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Re: Tried to upgrade with a current subscription?

I had a current subscription when I purchase the Core which comes with the plus whatever. I was able to terminate my current & apply the remaining time left towards the new plus subscription. But I think you gotta talk to them, there is no automation on this. Hope this helps!
Jim The Greek
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Re: Tried to upgrade with a current subscription?

Hello parkerswann

Welcome to the Norton Community Forum

What Norton product were you trying to upgrade? What was the upgraded product being offered?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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