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Make sure a file is not scaned when installed or executed

Hello,

I purchased and ran a program, and when I do I get a message from Norton saying it's process a risk. After which I find it deletes the program I ran. I checked with the company I bought the program from and they confirmed that the program is virus free and that no one else has had any problem with it.

I tried adding the program to Norton's firewall program control list and marking it Allow. However, when I add it to the list I notice its trust is marked poor. when I run the program again I get the same result and the program is deleted even though the program is added to the program control list.

Why is this file still being checked even when its on the program control list?

How can this be fixed so the file is never checked?

I'm using Norton Internet Security on Windows 10.

Thanks for the help.

回复

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Re: Make sure a file is not scaned when installed or executed

Hi, Go to Settings > Antivirus > Scans and Risks and scroll down to exclusions.

If you are sure the program is safe, you can exclude it from detection/scanning when downloading and running it.

Windows 10 Home X 64 Norton Security Premium Current
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Re: Make sure a file is not scaned when installed or executed

In items to exclude from auto-protect, sonar, and download intelligence click "Configure" just to the right. Add the program.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Make sure a file is not scaned when installed or executed

Hello bgatto

Please  submit the program .exe to False-Positive.

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

False positive Team will send an email and if it is clean, will remove their objections to it. They will give you a case number. also

Have a good night.

flo                                                                                

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Make sure a file is not scaned when installed or executed

Hello bgatto. Following up to see whether your issue has been resolved and if we can assist further.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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