Make sure a file is not scaned when installed or executed
I purchased and ran a program, and when I do I get a message from Norton saying it's process a risk. After which I find it deletes the program I ran. I checked with the company I bought the program from and they confirmed that the program is virus free and that no one else has had any problem with it.
I tried adding the program to Norton's firewall program control list and marking it Allow. However, when I add it to the list I notice its trust is marked poor. when I run the program again I get the same result and the program is deleted even though the program is added to the program control list.
Why is this file still being checked even when its on the program control list?
How can this be fixed so the file is never checked?
I'm using Norton Internet Security on Windows 10.
Thanks for the help.