Those Bogus Comcast "Service Canceled: Your service has been canceled." Messages Are Back
From September 10 thru 13, 2017, there was a thread active about Comcast/xfinity users who were paid up and actively using their Internet service getting a message that their Norton Security Service was cancelled. There was also a thread over on Comcast/xfinity's message board. A Google search shows other threads over the years about this issue as well. In these threads are details how the authentication system works. Like with any computer-to-computer business transaction system, these systems sometimes have problems.
Today, both our computers got this message. But today I was led down the proverbial garden path by that message. I started hassling Comcast because we were paid up and had not cancelled our service.
Look, I can live with data bases being corrupted. But the message, personalized for Comcast customers, has to be modified. Like the help page that Symantec has written at support.norton.com, that single message should also tell users what to do "If you have not canceled your Comcast subscription or have recently moved to a new address...."
At stake here is Symantec's reputation, since the messages give you the option to give Symantec money. In other words, 1) Can I trust Norton virus protection (read: do they know what they are doing?) if they can't word a service message properly, and 2) Can I trust Symantec not to scam me?
Also, how about provisions to fix a users service without a user having to find a PIN, uninstall and reinstall the software, reboot the computer a couple times, etc? I see threads where users sent their PIN numbers via PM to "connected" forum members.
Sorry, but the steam is still coming out of my ears.