• 所有社区 - 中文
    • 所有社区 - 中文
    • 论坛
    • 创意
    • 博客
高级

不是您要找的? 咨询专家!

此论坛帖文需要解决方案。
好评0

HORRIBLE TECHNICAL SUPPORT FOR NORTON CORE

I got Norton Core and the printers do not work. Simple thing to call customer support for assistance. They are the "professionals" right??? Well 4 "professionals" later and I am WORSE off than when I started. They do not understand me nor can they explain themselves effectively at all, but real quick to share their frustration with me. They connected to my computer and did NOTHING, looked around a bit as lost as I was trying to trouble shoot the printer problem which is now a network problem. Periods of silence with no activity or sound on the phone as if I was interrupting them with my call. Then we repeated it all over & over getting nowhere.

I AM NOT HAPPY! I cannot find a number to speak with someone in the United States that has time, interest in assisting me that seems to know what they are doing and able to express themselves in easy to understand terms. I most certainly an not the "professional" which is why I contacted them.

THE WORST "TECHNICAL SUPPORT" I HAVE EVER USED. I mean that.

Printers don't work. Norton core not setup correctly. Network not setup correctly. I have no clue why. Worse, no one that can help at Norton Core. Technical support should be able to walk you through the process. They should be able to explain what they are doing or trying to do.

Suggestions? Anyone else have this problem with technical support "professionals"???

回复

好评4 Stats

Re: HORRIBLE TECHNICAL SUPPORT FOR NORTON CORE

Hi @BUBBAJ,

I'm sorry to hear you had a negative experience talking to our support agents over the phone. I've reached out to one of our internal teams about your issue. I'd expect someone from Symantec to contact you within 24 hours. 

Dave

好评0

Re: HORRIBLE TECHNICAL SUPPORT FOR NORTON CORE

BUBBAJ I can assist you here in the interim if you wish.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
好评0

Re: HORRIBLE TECHNICAL SUPPORT FOR NORTON CORE

Lots of people are complaining about a wide variety of issues about the Core.  Customer service is overseas, apparently and not well connected to US solutions.  

If your Core is dropping internet connections.....look here

https://community.norton.com/en/comment/7746431#comment-7746431

好评0

Re: HORRIBLE TECHNICAL SUPPORT FOR NORTON CORE

Hello BUBBAJ Did customer support get your issue resolved? We are now seeing some but not all customers issues disappearing. Following up to see how you made out.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

This thread is closed from further comment. Please visit the forum to start a new thread.