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Desperate Vault Help

I am on the verge of hysteria. I tried to get into my vault using my thumbprint and it prompted me for my pin code which it sometimes does. I entered that and then I got prompted for my email and password and I got prompted that the password was incorrect so I changed it and I tried to enter my vault and it says that my vault is empty. Please somebody help!!!!!

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Re: Desperate Vault Help

Hello therson007 Have you followed these instructions? https://support.norton.com/sp/en/us/home/current/solutions/v74391156_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
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Re: Desperate Vault Help

What device and operating system version are you using? 

What password did you change. ID Safe, or your Norton Account password? If you changed the vault password, it will have deleted your old vault.

Can you still log into your vault from a PC at https://identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.
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Re: Desperate Vault Help

 DELETED

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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