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Problem with Norton Vault on LG G6 phone

I have been using Norton Identity Safe (Norton Vault) on my PC for quite some time.  I like it and want to install it on my new LG G6 smartphone.

I have made several attempts and after installation, I am always missing the APP MENU button that should be at the bottom of the screen.  It is there on my Samsung Galaxy S5, but does not appear on the LG G6.

This is driving me crazy... with no APP MENU button, the app is useless.  I hope I can find some help here.

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Re: Problem with Norton Vault on LG G6 phone

Have you signed into your Norton Account, and then the vault? That is when the menu button appears.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Problem with Norton Vault on LG G6 phone

Thank you for your response.

But, I'm don't understand.  When I download Norton Identity Safe, I have to enter my user name and my password.  Then, I am asked again to enter my password to open the vault.  All of that goes just fine, all of my URLs and associated passwords are shown, but the 'button' isn't there.  

I can follow exactly the same download/sign-in same steps on my Samsung Galaxy 5 and the button IS there.

This is a big mystery to me... driving my nuts!

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Re: Problem with Norton Vault on LG G6 phone

What version of Android is on the problem device?

What is the version of ID Safe that is installed on the problem device?

Have you restarted your device?

If nothing helps, try going into Android Settings - Apps, and look for Norton Identity Safe. Clear the App Data, then uninstall the app. Restart the device and then install ID Safe again and test.

Things happen. Export/Backup your Norton Password Manager data.

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