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Unable to reset passcode on Norton Applock

Good day
I have an LG G3 phone running android 4.4.2 . I forgot my passcode and went through the forgot passcode setting. After entering my google account details I get an message "Unexpected Error Occurred" - please try again later. Interestingly I receive a similar message through the Norton mobile security website after logging in " An unexpected system error occurred".
Please assist and thanks

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Re: Unable to reset passcode on Norton Applock

For the system errors, try restarting your device.

As for changing the Norton AppLock PIN, I just tried and had no problem accessing the Google account and resetting the PIN.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Unable to reset passcode on Norton Applock

Thanks peterweb for the reply. There is no solution for this after speaking to Support. My google account did not link with the AppLock so there is no way of retrieving the forgotten passcode. The app is free and is not linked to other products. The app does not automatically link to your google or apple accounts. 

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Re: Unable to reset passcode on Norton Applock

Honestly, I was unaware of the link to your Google account until I tried the forgotten passcode process to try to help you with your issue. I did not do anything, or see anything to create that link. So not sure what happened in your case.

Only thing I can ask about is the Google Account you used. Are you sure you used the same Google account that you used when you initially set up your device? ie. Do you have more than one Google Account?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Unable to reset passcode on Norton Applock

Hi peterweb
I have one only google account and that is the one linked to my phone. I am trying to work out if I can do a system restore. Otherwise I may have to do a factory reset. Thanks again.

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Re: Unable to reset passcode on Norton Applock

Completed thread

好评0

Re: Unable to reset passcode on Norton Applock

Completed thread

Can you explain this comment? Have you been able to reset Norton AppLock? 

Things happen. Export/Backup your Norton Password Manager data.

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