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How to remove file from quarantine?

I want to play one of my old games (Battlefield Vietnam from 2004, on Windows 7), but I can't run the game. I suspect that Norton Anti Virus put my exe. file in quarantine.

The problem is that when I try to run the game, the hourglass appears for 1-2 seconds, then disappear, and then nothing happens. I run it in Windows 98 compatibility mode, which helped before I used Norton.

How do I access the list of files in quarantine, and how to remove them from quarantine?

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Accepted Solution
好评2 Stats

Re: How to remove file from quarantine?

Hi, Dennis. Here's how.

  1. In the Norton product main window, double-click Security, and then click History.

  2. In the Security History window, in the Quarantine view, select the item that you want to restore.

  3. In the Details pane, click Options.

  4. In the Threat Detected window, do one of the following:

    • Click Restore & exclude this file.

      This option returns the selected quarantine item to its original location without repairing it and excludes the item from being detected in the future scans.

    • Click Restore.

      This option returns the selected quarantine item to its original location without repairing it. This option is available only for manually quarantined items

  5. In the Quarantine Restore window, click Yes.

    In case of non-viral threats, you can use the option that is available in this window to exclude the security risk. Norton does not detect the security risks that you exclude in the future scans.

  6. In the Browse for Folder dialog, select the folder or drive where you want to restore the file and then click OK.

  7. Click Close.

  8. If Norton quarantines the file again, you''l need to go to Settings > Antivirus > Scans and Risks, and scroll down to the Exclusion options and exclude the file from future detections if you are certain the file is safe.

Hope that helps. 

Windows 10 Home X 64 Norton Security Premium Current
好评1 Stats

Re: How to remove file from quarantine?

Hello Dennis Laursen

You can also send the file to Symantec and have them re-evaluate the file and then change the definitions . Have it tested to see if it is a false positive.

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: How to remove file from quarantine?

Thanks for the answers :)

好评0

Re: How to remove file from quarantine?

Glad to help ! 

Windows 10 Home X 64 Norton Security Premium Current
好评0

Re: How to remove file from quarantine?

Hello

Glad to help also.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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