Broken Norton Security Update Almost Breaks Windows 10 Installation and Uninstalls Norton Security!!!
The Date is February 1, 2018.
My computer is an HP Pavilion dv7 laptop with an Intel Core i7-2630QM CPU @ 2.00GHz and 8 GB of RAM running Windows 10 Home, Version 1709, OS Build 16299.214.
As usual, I installed today's Live Updates for Norton Security before going on-line. However, the download for the Live Updates did not complete. In spite of this, I was prompted to restart my computer.
I restarted the computer, but nothing happened. By nothing, I mean that I was looking at a black boot-screen with the blue Windows 10 icon for ten minutes, with the cooling fan revving very loudly (not normal behaviour) and nothing else. No log-in screen. No OS. No HDD activity. Nothing.
After ten minutes, I pressed the power switch and the computer (immediately) powered off.
I restarted the computer again and it began boot-repair.
Upon FINALLY getting back into Windows 10, I discovered that Norton Security was gone. No, I didn't intentionally uninstall it. All I did was run Live Update and reboot as I was asked.
I tried to Re-Install Norton Security, but the NSDownloader wouldn't let me. I then tried the NRnR tool, but all that did was run in a loop uninstalling what was supposedly left of the previous Norton Security installation, rebooting, then re-installing Norton Security, rebooting, then uninstalling Norton Security, etc... Etc... Etc...
For almost ten years, I have paid money to Symantec in good faith for Norton software to protect my computer, and yet it would seem that what I have been paying for is protection courtesy of the Keystone Cops!
I do not know what has happened, but if you are going to release ANYTHING through Live Updates, please at the very least make sure it does not break the Windows installation!