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DV Domain Validated SSL but it should be EV Extended Validation SSL

Hello,

Portal: https:// www . vigeowebsite . com

In our portal we have an EV-SSL certificate as you can check it, we also attach the image of the IdAuthority Credentials that corroborates it

https:// secure . comodo.com/ttb_searcher/trustlogo?v_querytype=W&v_shortname=SC5&v_search=https:// www . vigeowebsite . com/&x=6&y=5

However, when we go to https:// safeweb . norton.com/report/show?url=vigeowebsite . com in the "Ecommerce Safety Information" section only one DV certificate is shown:

Domain Validated SSL
No information about the site has been validated. Your data is protected, but providing personal and financial information is not recommended.

In our portal we carry out online sales and therefore we guarantee our users and customers that their transactions are secure and backed by an EV-SSL certificate.

We carried out the renewal of the EV-SSL certificate last year and it may not have been updated in your systems, this could be the problem?

Could you please help us with this and review the case

Thank you

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Re: DV Domain Validated SSL but it should be EV Extended Validation SSL

Hello lawrencearv

Welcome to the Norton Community Forum

I will ask the Safe Web Team if they have anything to do with that.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.12.0.104 Core 226 I E 11
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Re: DV Domain Validated SSL but it should be EV Extended Validation SSL

Hello,

First of all, many thanks for the attention to our request and for the valuable help you can give us

We attach an image where previously everything appeared correctly registered in Norton Safe Web and where you can see reflected the EV Extended Validation SSL certificate that in fact our website has installed.
In addition, it clearly shows the name of our company and especially the message "... to help secure your personal and financial information."

The problem is that it appears now that our website only has a DV SSL certificate (which is not correct, because our certificate has always been EV Extended Validation SSL)
Now, our visitors and customers encounter the message:

Domain Validated SSL
No information about the site has been validated. Your data is protected, but providing personal and financial information is not recommended.
In addition, it clearly shows the message: "... but providing personal and financial information is not recommended."

The above clearly harms us, since it could dissuade our visitors and customers from making their transfers through our website, when in fact, we take it very seriously and pay special attention to the security issue, so we have always counted with an EV Extended Validation SSL certificate.

Again we want to thank the attention to our case and hope that the situation can be resolved as soon as possible.

Happy weekend

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