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N360 disappears after LiveUpdate, replaced by non-working N Security.

After running LiveUpdate recently N360 disappeared from its folder in the Programs section of the Start Menu (Win 10, 64 bit) and was replaced by Norton Security and oddly, a dll file. Double clicking N Security does nothing. N360 can be opened via the icon in the notification area of the Taskbar but this icon disappears after running LiveUpdate. A Norton 360 executable can no longer be found on the C drive - what is going on. In other words the only way to access N360 is to restart to restore the Taskbar icon.
Running LiveUpdate yields a patch to be applied but running LiveUpdate a few minutes later results in the same thing - a process that I have now repeated many times, restarting each time to regenerate the N360 icon.
How do I get N360 back, how do I get it to show up in the Start menu, and how do I get LiveUpdate to work properly?
Many thanks!!!
 

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Accepted Solution
好评1 Stats

Re: N360 disappears after LiveUpdate, replaced by non-working N Security.

SM86M Turn off "fast boot" on your system, having it enabled causes issues, especially where a user hibernates or put a system to sleep frequently, here is how: https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0  *Make sure to reboot your system then recheck for your issue.

If all else fails remove and reinstall your Norton product. Making sure you are logging into your system under an admin account. Please follow this link and instructions: https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
好评0

Re: N360 disappears after LiveUpdate, replaced by non-working N Security.

Hello

Perhaps you are seeing what this version is supposed to do. This is from the Product Announcement for 22.12.0.104.


Introducing Single Layout

  • ​What is Single Layout?
    • Single Layout is a process improvement that is focused on enhancing the customer experience when the customer wants to shift between different product offerings without the need of uninstall and reinstall.
  • Note: You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version in all the operating systems (Run LiveUpdate until no updates are available)

I may be wrong about this as I am not quite sure what this Single Layout is supposed to be. If N360 is supposed to be like Norton Security Premium, why should their be 2 products doing the same thing. The difference is the number of devices and the types of devices.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
好评0

Re: N360 disappears after LiveUpdate, replaced by non-working N Security.

Thank you for this and my apologies for the delay in replying. Turning off fast boot resolved the problem until I ran LiveUpdate again so I followed your advice and used RnR to remove and reinstall, which so far appears to have resolved the problem.
Many thanks!

好评0

Re: N360 disappears after LiveUpdate, replaced by non-working N Security.

Thanks for the suggestions. I agree with your concerns about two products doing the same thing!

好评0

Re: N360 disappears after LiveUpdate, replaced by non-working N Security.

You are most welcome. Glad this issue is resolved for you. Have a safe and relaxing weekend.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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