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Norton keeps saying I need to activate my subcription

Norton said my trail version has expired and I need to activate it. I brought a new subscription - it ends next year. I downloaded it but when I go on the app to activate it to enter the product key, it doesn't work. I have entered the product key 2 times but it still doesn't work. When I go to the website, it says that my subscription is active. Help!!! 

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Re: Norton keeps saying I need to activate my subcription

Contact Norton Support to have them help you resolve this.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton keeps saying I need to activate my subcription

I've solved it. 

I just re-installed the download after I uninstalled it. 

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