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Norton Deactivates Subscription

Take the known phone home bug out of your Norton Internet Security/360/AntiVirus. If a computer does not phone home to Norton's website within a pre-determined amount of days (known only to Symantic), then their software is written to deactivate the subscription on the user's PC.

There is absolutely NO reason to deactivate subscriptions on client computers when the subscription is active. This has happened to me several times. I will be notifying the Federal Trade Commission of Norton's harassing trade practice.

Why a company would deactivate a valid subscription is beyond me. In my opinion, it amounts to fraudulent business practices because I paid for a service which the company is arbitrarily deactivating my client side which is causing my system to not be protected. And since I paid for the software, this is fraud.

Also, if I buy a product in the US, from a US company, I should not be directed to a third-world country for product support!

REMOVE THIS KNOWN ISSUE FROM YOUR SOFTWARE!!!!!!!!!!

回复

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Re: Norton Deactivates Subscription

Are you sure the product is deactivated, or is it just showing an alert that your protection is at risk? It is normal for the software to show you could be at risk until you update your malware definitions. This generally happens after about one week of no activity/connection.

How long was your system left off before you see your message? The only way a subscription should actually come back as disabled is if your subscription had expired.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Deactivates Subscription

Are you an Admin or Norton employee? If you are, you really should get the call notes from last night. I'm not a dumbass! I hold a CS degree, Industrial Electronics Technology Cert, and I design circuit boards on the side. I would not say deactivated if the software on the client side was not deactivated. The person in the third-world country had to give me the product key to re-enter in order to reactivate my client side application. I am well aware of the stupid "might be at risk" message for the limited information users. I work primarily off-line because I do not normally need the web unless I am designing a circuit board and need to download a component datasheet. However, when on the web, I do not expect Norton to deactivate my license. Especially when I am hundreds of miles from home, where the password and the product key are located. This is not the first time I've had this problem due to a known problem with Norton's software. Hell, even their install, when one enters a new product code, craps out, on several of my computers, Windows and Mac--every year!!! Norton knows these problems exist but refuses to correct them. Next year, I will permanently correct the problem by no longer using their product.

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Re: Norton Deactivates Subscription

Vapor. Rather being rude we suggest that you refrain from the sort of tact and language posted here. No matter the level of frustration. Peterweb, myself and ALL users here with the Guru label are users as you are, neither admins nor employees, donating our time and expertise to assist other users as yourself. If questions are asked they are presented to gain as much information from the user as possible. To further assist US in assisting YOU please post a screenshot of what you are seeing so we will have a better idea of things. Here is how: https://community.norton.com/en/forums/how-post-image-forums-0

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
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Re: Norton Deactivates Subscription

Please do not reply to me if you are not actually a Norton/Symantic employee/contractor who can actually initiate a solution to erraticate the bug in the software. Your request for a screenshot demonstrated that you did NOT actually read my response, did not understand, or are trying to further aggravate the situation. I already re-entered my product code last night to reactivate the software, so there is no way to capture the screen. I know how to take a screen shot and attach a file. In addition, your link on 'how-to' did not work. Again, I will solve the problem next year by not purchasing another Norton product.

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Re: Norton Deactivates Subscription

Vapor an Admin should contact you Monday, sooner if someone pops into the thread. The thread is marked for escalation.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
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Re: Norton Deactivates Subscription

I hold a CS degree, Industrial Electronics Technology Cert, and I design circuit boards on the side. I would not say deactivated if the software on the client side was not deactivated.

Unless you post this kind of information in your original post, we have no way of knowing your knowledge/experience level. The majority of users coming here do not have your credentials, so the simpler approach is what is generally required to initiate some useful dialog towards a solution.

As you do not want help from the forum users, I'll leave you to any employee or admin that might reply here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Deactivates Subscription

While you wait for someone from Symantec, have you tried clicking Help > Subscription Status to sync with the Norton servers?

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Deactivates Subscription

From what I read, the subscription issue is resolved for now. Vapor7777 just wants the code to be rewritten so the product does not get disabled after a period of no network connection.

Things happen. Export/Backup your Norton Password Manager data.

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