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Renewal scam?

Just an FYI I turned OFF auto renewal and magically, it turned it's self back on right before my subscription was about to renew. Now I have been a Norton Advocate for 20ish years now, but this, this is underhanded. They stated you will get a $25 amazon card (never got it). They stated you can cancel upto 60 days after it renews for a full refund, well 14 emails and zero that's ZERO responses back from norton and here we are still charged $98 dollars to a 20ish year customer. why would anyone pay $98 when you can get the exact same subscription from amazon for $25. Like i said this is just an FYI be prepared to be bent over even if you turn off auto renewal.

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Re: Renewal scam?

Hello Robberbaron

Welcome to the Norton Community Forum

Norton doesn't do support by email any more. You can have a chat with them by using this link. I'm sorry you are having this difficulty.

www.norton.com/contactcs 

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Renewal scam?

Then why on their own page does it give me the ability to do emails? On-their-own-page?! why does it not say "sorry we don't respond to emails from our own page that we provide for that exact purpose have a nice day" I'm Done thanks for the help Floplot
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Re: Renewal scam?

It was offered free for my Xfinity account, but I saw where it is a "trial".  Nothing is free, ever.  Ugh!  Now, they do not have my payment information so I DARE them to charge me!  DARE!!!!  I will report them to the FTC and BBB so fast, their heads will spin right off their  heads! 

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Re: Renewal scam?

The best part is.. If you bring up the norton screen and click on the renew button it says and i quote "1 year $49.99 Instead of $89.99 Save 44%" !!! WTF you charged me $98 with auto renew and if you click the dam renew button its LESS THAN HALF that amount what kinda BS is that?
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Re: Renewal scam?

Hello Robberbaron

Do you have the Norton Security Suite from Comcast now?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Renewal scam?

No i have the stand alone not from any internet provider. Straight from norton it's self
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Re: Renewal scam?

Robberbaron

If you can still point to that $49 renewal, copy that link and keep it handy while you contact Norton support from the link that floplot gave above. If you had already renewed at the $89 price, and it is within 60 days, they should be able to refund you the difference.

Using the chat option is usually the best way to get this kind of issue resolved.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Renewal scam?

Ya we are past the 60 days because the link they provide to dispute that as you guys have pointed out is not an ever going to be answered since they don't do answer their own web page forms. here is THEIR own link to dispute which wont be answered https://support.norton.com/sp/en/us/norton-renewal-purchase/current/cont...

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