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Microsoft Essentials

Why is Microsoft Essentials finding Trojans/virus but not Norton 360?

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Re: Microsoft Essentials

Are you referring to Windows Defender? Are you running it with the setting for periodic scans. 

As for the detections, it depends on what is exactly being detected.  It looks like you may have picked up a trojan/virus classified as a PUP, a Possibly Unwanted Program. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.

Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Microsoft Essentials

Hello

To get rid of these possible pups if they are actually present, you can run the free malwarebytes threat scan after running Live Update.

Download the free version, install and update then run a FULL scan.


You can find Malwarebytes here
https://www.malwarebytes.org/dl-confirm/
Malwarebyttes 3 has been made to run along side Norton and other 3rd party security programs.

 https://forums.malwarebytes.com/topic/191650-malwarebytes-30-frequently-asked-questions

All you have to do is disable the trial in Settings>Account. That will disable the live time settings also. There is also another Setting to stop the program from starting with Windows. So only 2 settings to change to make the program be a on - demand scanner as previously in version 2.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Microsoft Essentials

Thanks peterwebb

I just got another one ... Microsoft Security Essentials

Trojan:HTML/Phish.R    severe  Active

Category: Trojan

Description: This program is dangerous and executes commands from an attacker.

Recommended action: Remove this software immediately.

Items:

file:C:\Program Files (x86)\Norton Security\NortonData\22.7.0.76\Definitions\WebProtectionDefs\20180525.304\hlinks\Identifiers.xml.data

Get more information about this item online. 

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Re: Microsoft Essentials

Hello

This can happen when you are running 2 Antivirus programs at 1 time in the same computer. MSE should be disabled when you have Norton Security installed. Your Norton Security should be updated to version 22.14.0.54. Run Live Update to get to that version if you don't have it.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Microsoft Essentials

As floplot says, you should never run two active AVs. MS is complaining that Norton is on your computer.

Definitely disable MS Essentials, if that's what you have.

If it's in fact Defender, Norton should have disabled it.

You can check this in Control Panel > Security and Maintenance.

Windows 10 Home X 64 Norton Security Premium Current
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Re: Microsoft Essentials

Thank you all so much. I have uninstalled Microsoft Essentials and ran Norton's Live Update.

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Re: Microsoft Essentials

Hello

You can run a complete scan with Norton if you want to make sure your computer is clean.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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