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Norton App Lock - login without password due to bug mail

Due to the fact that in the settings of the application for the recovery of access using GMAIL - you can bypass the protection without problems. With all due respect, why can not I choose another email???

Video - how you can bypass protection: [Removed]

Do you expect that this issue will be addressed and make a "normal" choice of mail?

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Re: Norton App Lock - login without password due to bug mail

If you are referring to resetting your App Lock password, the reset process uses your Google Account for the device you are using. It does not default to any specific email provider. My guess is that it is easier to connect the App Lock app to the Google account associated with the device.

Unfortunately, I cannot fully understand the video because of the language barrier. 

From what I see, these appear to be the steps you performed.

  • try to open an app protected by App Lock
  • before entering the App Lock PIN/Pattern, you go to the Forgot Password feature
  • you are taken to the Google Account login page. I'm not sure what you do here. Are you just entering random characters for the password? Then you seem to get another screen where you are more deliberate in your entries. And you seem to have to confirm the entry. What are you filling in here? 

Once you get through the login process for Google, you seem to get to the pattern reset page, which then allows you to access your app. This would be the normal process. The only way someone can change your App Lock PIN/Pattern is if they know your Google Account username (email) and password.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton App Lock - login without password due to bug mail

All right.
The App Lock program is designed to prohibit the launch of secure applications. What does it mean that someone can access the phone in the unlocked state (otherwise what for then is the program at all?). And in the end it turns out that access can be obtained without problems.
1. Select "Forgot password" in App Lock.
2. Select "Forgot password" when entering a Google profile.
3. "What characters were in the password?" - You can press ANYONE.
4. After that - enter a new password from Google and from App Lock.
In this case, you can reset the password even in the Google phone profile settings, but this is already a question for another company. In the old profile it does not work - and in the new one without any problems.

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Re: Norton App Lock - login without password due to bug mail

I was wondering if what you were doing was resetting the Google password. 

If Google is allowing you to change the password for your Google account without verification, it is a problem with Google. Not Norton.

I will pass this along to my contacts. Maybe they can work with Google to close this loophole.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton App Lock - login without password due to bug mail

At first I thought that it was due to the fact that the "recovery mail" and phone number were not installed. Installed - and still bypasses the check. 1 time out of 10-15 attempts jumped out that send the password to the mail.
Thus with old mail so to bypass not poluchaetsja - only with new.

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Re: Norton App Lock - login without password due to bug mail

@ale172

I have sent you a private forum message. Click on the Inbox at the top right of the forum page.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton App Lock - login without password due to bug mail

In the end, this is an issue with the Google lack of verification before allowing a password change. Apparently, Google assumes the holder of the device is the owner. A poor assumption, in my opinion.

The first line of defense against this is to have security PIN/Pattern set up on all your devices.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Norton App Lock - login without password due to bug mail

so I talked about this - you need to change the way to recover the password and untie it from GMAIL. There are no claims to the application, all problems in the way of access recovery. You need to make a choice of mail or add a secret question-answer
好评0

Re: Norton App Lock - login without password due to bug mail

I apologize for being a little slow to understand your request in this thread. 

I now understand that you are suggesting Norton try to find another way of verifying the user, because of the flaw in the Google password change process. I'll pass this along to my contacts.

This is not something that can be done quickly, so do not hold your breath. In the mean time, make sure you have your device protected by a PIN/Pattern set up in the Android settings.

Things happen. Export/Backup your Norton Password Manager data.

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