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Scan cancles

Windows 7

Norton Internet Security

Performing a Quick scan is working.  Performing a full scan does not.  Something stops that scan to complete and under history it shows as "canceled"  What gives?  I can run  in safe mode - but I should not have to.  I ran the Norton self diagnosis - no issues found.

Any suggestions for a fix?

回复

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Re: Scan cancles

Hi,sethm1. Have you tried the Norton Remove and Reinstall Tool ?

This will give you a fresh version, and may help solve the issue with running a Full Scan.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133...

If used, please run Live Update manually until no more are found to bring you up to the latest version, and then restart.

Often, a simple Restart will fix a problem

Personally, I run a Full Scan manually at a time that suits me.

Let us know if the reinstall fixes that issue.

Windows 10 Home X 64
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Re: Scan cancles

F4E  - bad link.

I get a "The page that you are looking for is unavailable" 

And no - not tried the removal tool.  I was when/if I install another a/v product. Oh, and not sure where I have a copy of my Norton. I do have one more user availability - if thats the right verbage.  I have 2 PCs with a 3 user product.

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Re: Scan cancles

Do you have this box ticked?

The scan will stop if you move your mouse or the machine is no longer idle.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Scan cancles

Nope - that box is not checked off.

If I use the Norton Remove and Reinstall Tool, can I still use the disk that came with my 3 user license (as have only used 2) - even though its from 2012?  I have been renewing each year.

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Re: Scan cancles

Have you checked your drive for errors?  It may pay you to run chkdsk /r in Admin Command Prompt to make sure your drive doesn't have any errors.  It will probably tell you it will check next time your machine is restarted and can take quite a while, so best done when you won't be needing your computer.

You won't need a disk to install and it would need too much updating anyway.

When you run the NRnR tool it should automatically install the latest version.  If you want you can download the latest version from http://www.norton.com/latestnis uninstall from Windows Control Panel, Add / Remove Programs, restart then run NRnR in Advanced Mode, Uninstall Only, restart again, then finally install from the previously downloaded installer.

Let us know how you get on.

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Scan cancles

Thx and chkdsk found no errors.

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Re: Scan cancles

Hi,sethm1. That link I gave works for me, so I don't know why it didn't for you. Maybe try another browser ?

Maybe Krusty13's advice will work for you.

Windows 10 Home X 64
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Re: Scan cancles

Thanks. Able to download both programs (from krustys link).

odd though, when ininstalled via control panel, after 7 minutes the pc was still in the process of uninstalling.  So basically it stalled out. I chose the save the Norton settings. Next time I wont.

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Re: Scan cancles

Update.

Able to uninstall & reinstall.  But still not able to run a full scan.  To submit a ticket.

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