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Norton pop up states subsription needs renewing when it does not

Hi,

A pop up states that my subscription needs renewing 2 months after installing, I uninstall and reinstall but problem returns every 2-4 weeks. I have had enough of constantly reinstalling can anybody advise how to resolve this issue.

Cheers

Andy

标签: Auto Renewal

回复

好评0

Re: Norton pop up states subsription needs renewing when it does not

I guess you've run Check Subscription Status.   Please tell us about your setup.  

>> Chat with Official Norton Support

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Re: Norton pop up states subsription needs renewing when it does not

Andy, in your Norton settings do you have "remote management" enabled? If not enable it, reboot and recheck your status.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton pop up states subsription needs renewing when it does not

Hi,

I checked the settings and remote management was "off" I have now turned on.

Thanks for your help, much appreciated.

Cheers

Andy

好评0

Re: Norton pop up states subsription needs renewing when it does not

You are most welcome. Please let us know if the suggestion corrected your issue.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton pop up states subsription needs renewing when it does not

I have had the same problem. I followed your instructions, step by step. In Administrative settings Remote Management is the ONLY feature that I cannot turn on. It is grayed out. I now have a couple of subscriptions at the same time, which is ridiculous. Doesn't Norton keep track of that automatically? Everyone else does. Anyway, I have Norton 360. Am I to understand that this is no longer "a thing"? Now it's Norton Security (at different levels)? How do I consolidate my subscriptions?

Thanks for any help.

好评0

Re: Norton pop up states subsription needs renewing when it does not

Hello willowynd54

If you want  to combine different subscriptions, I would recommend that you contact Customer Support. You can use this link to give you information on how to contact by chat or phone.

www.norton.com/contactcs 

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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