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Core does not work with PPOE

I am very dissatisfied in the Norton Core wifi device.  I called Norton tech service number to configure it and learned from a tech after spending allot of time with tech that my internet provider uses PPOE connection to log in to my internet account. Tech states it does not support PPOE case number is  ###### is this correct Did I waste $99 Help

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Re: Core does not work with PPOE

PPOE is not yet supported by the Core router. There is no information if and when that protocol will be supported.

You can request a refund for your core by contacting Support.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
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Re: Core does not work with PPOE

The new release of Android Core App. (V1.6) looks to support PPPoE protocol for onboarding. You may see it on Google play.
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Re: Core does not work with PPOE

Unfortunately I use a I phone

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Re: Core does not work with PPOE

Thank you for response. I will look into refund but still hope Norton will fix issue. I can not be only person with PPOE  on my modem.

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Re: Core does not work with PPOE

Hi Rob, I understand your situation, concerning the use of Iphone. However, the release of this new feature on Android means that Norton development teams are aware of the importance of supporting the PPoE protocol. Your user remarks have been heard. Also, I will not be personally surprised at the fact that this support arrives quickly also on Iphone. This support will certainly be added during one of the next updates of the application associated with other new interesting features (additional time zone ...). As peterweb said in his previous post, there is no official communication on the release date (for Iphone), but be a little patient, I am personally convinced that it will not be too long. Have a good day. cordially Guillaume1024
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Re: Core does not work with PPOE

All: The Core Android app is now version 1.60 and states that PPPoE is now supported for onboarding and setup. Waiting for the official release notes to get posted to validate.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Core does not work with PPOE

I second the need for iOS support...

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Re: Core does not work with PPOE

Hello Android Users

Core Android Users, The App is now 1.60.2. There have been a few updates within the last few days--all to fix issues and bugs having to do with on-boarding.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Core does not work with PPOE

I don't see the new version on the Google Play store but will have another look shortly.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Core does not work with PPOE

All: Core app for iOS is now at version 1.64. Still no release notes for any of the latest version releases.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Core does not work with PPOE

I appreciate all the feed back and suggestions. If I were to borrow a friends Android and down load latest Norton app on that Android  phone . Will that combination be able to set up my IOS Apple computer and I phone. Once the Core is configured I should be able to have I phone connect to Core??????

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Re: Core does not work with PPOE

I am patiently waiting for a  FIX . Norton has tried to contact me but calls were at a very inconvenient time when I going to sleep. I hope if Symantec/Norton tech people to call earlier time or set up a call back on EST time

Accepted Solution
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Re: Core does not work with PPOE

Rob. Since you have an iOS device download the Core app for iOS from the iTunes Store and install it. The latest version 1.64 AND the latest Core firmware do support PPPoE. Here are the release notes for the just released Core firmware update. Updated release notes have not yet been posted for the Core apps as of this posting. So in a nutshell you CAN setup Core with your iOS device since both the app and Core firmware now support PPPoE.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Core does not work with PPOE

Thanks for update on new version 1.64 I will download latest software and give it a go.

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Re: Core does not work with PPOE

I downloaded latest version 1.64 to my I phone.  I am up and running with the Core wireless wifi

I am happy that so many helped me out :)

Regards

Rob

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Re: Core does not work with PPOE

Great news Rob. Please mark the post that solved your issue for you so others may see the solution if you'd be so kind. Have a great week.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Core does not work with PPOE

The new update software app. 1.64 functions with  ppoe on IOS Iphone. The issue has concluded. If you have a earler Norton Core version on Iphone delete app and install 1.64 and follow the instructions to set up Core. It is a easy setup

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Re: Core does not work with PPOE

Hello Rob Haitmanek

Since your issue seems to be solved now, could you please pick the post which solved it for you and mark that post as the solution? You may do that by clicking on Mark As Solution located on the bottom of the post.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: Core does not work with PPOE

Thanks for all the help The updated 1.64 updated core app worked with PPOE  on IOS and Norton core.

Sorry I did not mark thread as Solution solved with post of SoulAsylum above

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Re: Core does not work with PPOE

Glad everything is working for you, as always we are glad to assist anytime.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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