Norton Internet Security, Identity part is grey out for Chrome browser
I have Norton Internet Security. When I open it, in the first window, the Identity part is greyed out and it says "Setup Required". It also says "Safeweb/Antiphishing: Not Installed". This is for the Chrome browser. For IE, it says "You are protected online" and "Safeweb/Antiphishing Installed".
When I click on "Set Up Now", I am taken to a Norton website, and I installed all 4 extensions offered there (Norton Home Page, Norton Safe Search, Norton Security Toolbar, Norton Identity Safe". When I open Chrome, all 4 icons are in the toolbar at the top. However, on NIS, the Identity section is still grey and it still says "Setup Required" and "Safeweb/Antiphishing: Not Installed".
I have tried rebooting my computer. Exiting and restarting Chrome. Exiting and restarting NIS. Reinstalling NIS. But nothing helps. I have contacted Norton Support. I gave them remote control of my computer. A "Level 1 tech" spent over an hour working on this and couldn't solve the problem. A "Level 2 tech" spent about 2 hours and couldn't solve the problem either. They say they will have a "Level 3 tech" contact me within the next 48 hours.