Norton 360 Premium Backup
Customer of mine has this product. It will not restore her files back to her new computer at all. The program crashes and/or it does nothing. There is no way to download the folders to a zipped file to her computer. You go on Norton Backup site and that has an old backup, you go to mynorton site and that as the old one plus more recent ones but still no way to get them to download from a browser. I am a Norton's partner and have been one for many years, but I have to say this has to be the worst product they have and they need to stick to what they do best .... virus protection. I refuse to sale this to people. Also, trying to get in touch to a support person is impossible.
Is there a way to FTP the files to a computer as going through their interface is one big cluster.