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Opening screen change, no Scan option

Yesterday, Norton 360 ran perfectly on my Win 10 O/S PC. Click on the 'Norton 360' icon, the program opens, with the options 'Scan', 'Update', etc all available. Today, I click on the icon and all that the screen shows are 'Identity', 'Backup', 'Performance' and a commercial.

Tried Live Chat and that went dead.

Any ideas of what the heck is going on?!!

标签: Performance

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Re: Opening screen change, no Scan option

Have you restarted your computer? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Try running LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Opening screen change, no Scan option

Hi @LuckyBiker,

Thanks for reporting in Norton Community Forums. Can you please share Norton 360 main UI screenshot and installed Norton 360 version number?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Opening screen change, no Scan option

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Re: Opening screen change, no Scan option

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