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Guest Network on norton core no longer working

Norton core is no longer assigning ip addresses on guest network. I did talk to tech rep at norton and they haven't provided any solution.

I have reset router once already.

Anyone facing similar issue?

回复

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Re: Guest Network on norton core no longer working

Hello LK. What app are you using and what is its version? What is the Core firmware you have as well. Not meaning to demean anything, check your guest network settings in your app. Make sure its enabled, also in the lower area where you can allow or block devices make sure you the GREEN tick. You'll be prompted when a device attempts to join. Are you seeing any notifications devices are attempting to join the guest network at all?

 Further if you are doing IP reservations you MUST disable port forwarding for those to take effect. They will otherwise not connect. As far as I have been able to determine IP reservation is not possible on the guest network since Core isolates the devices on the guest network from all the other resources on your network.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

I am using app on ios. App version 1.67, ios 11.4.1 Firmware 180820_267 Yes i have same settings for guest as your screenshot. Port forwarding is disabled I am not getting any notification when guest device is trying to join. I think that is another issue that i am not getting any notification at all, even when site is blocked.
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Re: Guest Network on norton core no longer working

I only see notifications in app but don’t receive them as push notification on iphone
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Re: Guest Network on norton core no longer working

Although I am on the Android app have a look at your notifications setting in your app. Also double check your push notifications on your iOS device as well. Please note: I do not have any time restrictions or parental controls set for the guest network so as not to conflict with other settings.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

Yes everything is enabled. I reported this issue after checking multiple times that everything is set and even i have deleted and reinstalled app few times
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Re: Guest Network on norton core no longer working

LK, allow me to get the Admin from the Core dev team involved. This is just one of at least two issues that's have cropped up with the new apps, or could even be the firmware released recently to version 267. There are still no release notes for that firmware to say what was corrected. I have a notion something became amiss after the release. Stay tuned for something as fast as I can get a reply.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

Thanks SoulAsylum

For now I endup enabling comcast gateway to have guest network (With same ssid as core) on it and disabled guest network on core. Not ideal but atleast i don't have to share my primary network passphrase and people visiting me keep using it until i change, which would be painful as so many smart devices everyone has these days

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Re: Guest Network on norton core no longer working

Ahh thanks for the feedback. The Core Admin has been notified and is passing this along to the dev team for action. Hope to have something soon.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

LK, I haven't asked whether you have considered a factory reset yet to resolve your issue. I performed one this morning to rid myself several old issues that reappeared. Resetting Core I selected to remove it from my account as well as the information attached to it. When I did the onboarding I did NOT tell the app to restore the previous settings, devices and people stored in the cloud but started fresh. Per the screenshot the default selection is YES, make sure you select NO. Just a thought for you.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

@Lionking If you've already sent the logs to us, can you send me a Private Message with your router serial number and I can take search for them.

Also, if you have the option to "Allow or block devices attempting to join the guest network" enabled, please check your Notifications.  There may be an issue with some push notifications not being sent for iOS devices, but the entry should appear in your Notifications history if you manually check it.  If the entry is there, you can then allow the device.

Alternately, if you disable this option, is the Guest network working for you?

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Re: Guest Network on norton core no longer working

LK, I'm following up on your status. Have you reset to factory and erased ALL the cloud data and started from scratch with your Core? Any feedback from steve_dang with your log review? We'd like to get a status to assist you further.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

@Steve_dang the problem seems to be "Allow or block devices attempting to join the guest network" enabled.  If enabled I can't get on the guest network because of no notifications.  I did get an error that the device was not authorized on edge but haven't been able to duplicate that result.  If I disable the enabled I'm able to connect to the guest network.  

@Soul I didn't get any notifications in the notifications area of alerts.

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Re: Guest Network on norton core no longer working

Sound like a concrete bug in the iOS app. Android is working like a champ (knock on wood lol). For me and the Android garbage I was seeing resetting to factory AND removing ALL the cloud data from my account was my solution. Not sure if that would be the same for the iOS crowd.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

@MannyT We're working through some issues with iOS push notifications not being sent.  One potential workaround is to uninstall / delete the mobile app completely and re-install it -- just the mobile app, you don't need to factory reset Core or anything.  This should trigger a re-registration of the mobile endpoint with the push notification service.

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Re: Guest Network on norton core no longer working

After doing clean install (reset without restoring config from cloud), guest network works now, but what a pain to recreate people and assign devices and white list sites.

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Re: Guest Network on norton core no longer working

@stevedang, i am running into same issue and deleting and reinstalling app didn't help either, also at same time, sometime blocked sites doesn't show up in app's notification tab either.

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Re: Guest Network on norton core no longer working

About two weeks ago my Norton Core Router started having the same issue. It will not assign a IP address on the Guest Network. I have been online several times with Norton Support, and they state that they do have an issue with this and are working on a solution, no target date as of yet. They want me to do a Factory Reset on the router, stating that this sometimes clears it up. What a pain, this is like if you are having a problem with your laptop, you reboot to solve the issue. Doing a Factory Reset is really unacceptable as getting the router back online can sometimes be a bit troublesome. For the life of me, I can not understand why it is taking them so long to fix this issue. I love this router, but it still has application issues.

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Re: Guest Network on norton core no longer working

Have the same problem. Does anybody have any information on the timeline for a solution from Norton?

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Re: Guest Network on norton core no longer working

All: Norton has never given time lines per se for releasing updates therefore we are all awaiting the next release of the iOS app to correct the issues being seen with it. Until then reinstalling the iOS app and/or performing a factory reset on Core and NOT re-populating former settings seems to be the only recourse. I will reach out to an additional contact and try to get some updated info to post for everyone.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

Update: The dev team does indeed have a fix in hand, however, it is in the testing phase at the present time. There isn't a date set for the actual release to production (consumer use), and is the most accurate info I can give at the present time. Please go to and subscribe to this forum to be notified when new updates to the apps are released. And subscribe here to get the notification for firmware updates and their release notes.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

Norton has a remarkable work system where all complaints, responses or suggestions are immediately given a response. I really applaud when I see this one forum post

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Re: Guest Network on norton core no longer working

I just received an update to my Norton Core, app version 1.83 firmware version 181010_270, it did not correct this issue of the guest network not working. Where do I see what the updates are for, what did they supposedly fix/change? I did search, but could not locate any documentation on this. Perhaps it does exist, but I could not find it. I am surprised that this issue has not been corrected as of yet.

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Re: Guest Network on norton core no longer working

Hello Ed. The firmware release notes can be found here when posted. It clearly states the guest network issue was resolved with this release. I will give my contacts your comment link. Have you submitted logs with your Core serial number, your forums user name and a link to this thread (your post) for the team to investigate? Also send a private message to Gayathri_R with your Core info so she can ties those logs directly to you and your Core.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

I still have the same issue and the app version 1.83 / firmware 181010_270 did not fix it. Please advise.

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Re: Guest Network on norton core no longer working

RS123123. The release notes for firmware 270 says this issue has been remediated, as we all know it has not. At this point the only recommendation, short of performing a factory reset and NOT repopulating the cloud data is. Shake the phone with your Core app, you should get a dialog box to submit logs. Include your Core serial number, your forums user name and a link to this thread (your post) in that dialog for the team to investigate? Also send a private message to Gayathri_R with your Core serial number info so she can tie those logs directly to you and your Core. I will once again escalate to the team for action.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Guest Network on norton core no longer working

Anyone found a solution?

Norton customer service is ignoring my request for help for 10 days now. Very disappointing.

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Re: Guest Network on norton core no longer working

Not that I have heard from Norton on this. Very disappointing!!!!! However, as I said before, I finally gave up and did a hard reset on the Norton Core and reconfigured it back to how it was before the reset. It is now working just fine, but it is like waiting for the other shoe to drop and for it to fail again. Unacceptable.

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Re: Guest Network on norton core no longer working

All: Its in the hands of the development team, I AM monitoring for feedback regarding my submissions about the issues. Please keep in mind, software progression to public use does indeed involve a time scale. Feedback, to a fix..then to QA and BETA testing before general consumption. When an admin jumps into the thread or I have some positive info I will immediately share. Stay the course.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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