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Microsoft Office 2010 not working after reinstallation of Norton 360

My Norton 360 has just auto-renewed and it has been sucessfully reinstalled on a second Windows 7 latop. However Microsoft Office 2010 Word and Excel no longer work. It comes up saying that they are unlicensed products. Trying to reactivate the Microsoft Product Key comes up with error message "your request cannot be processed at this time".

Uninstalling Norton 360 sorts out Word and Excel and they work prefectly ok.

So please can someone advise on what I need to do to allow them to work with Norton 360.

Many thanks for help.

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Re: Microsoft Office 2010 not working after reinstallation of Norton 360

Hi @Debbie1957,

Thanks for reporting in Norton Community Forums. Can you please let us know the current issues status and Norton 360 installed version number? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: Microsoft Office 2010 not working after reinstallation of Norton 360

Hi

Its still a problem I'm afraid.

The version of Norton 360 is 22.16.0.247

Thanks

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Re: Microsoft Office 2010 not working after reinstallation of Norton 360

Thanks @Debbie1957, I have sent a private message with instructions to capture logs. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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