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NIS firewall crashing

When I try to view program controls for firewall, NIS crashes. Version 22.16.2.22

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Re: NIS firewall crashing

Can you post a screenshot of any crash message?

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

What operating system are you using?

Things happen. Export/Backup your Norton Password Manager data.
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Re: NIS firewall crashing

Windows 10 64 bits No crash message, the program control panel doesn’t load any program and closes. Rebooted few times, problem still there. Thanks
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Re: NIS firewall crashing

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available?

Things happen. Export/Backup your Norton Password Manager data.
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Re: NIS firewall crashing

Hello Astromax. Give this a go. Disable fast startup (if you haven't already). In case you don't know where the setting is here is a small guide to help. Fast startup can cause some software to behave inappropriately due to the system not getting a 100% clean memory data release and clean startup. Please let us know if this helped.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: NIS firewall crashing

NIS up to date. Turned off fast startup. Rebooted. Same problem: Firewall program control panel does not load programs, but just "disappears" after a while. Thanks.
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Re: NIS firewall crashing

Hi @AstroMax,

Thanks for reporting in Norton Community Forums. Norton crashes only when tried to click on Program Controls in Firewall settings? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: NIS firewall crashing

Yes. Program control panel opens, is idle for a while then disappears. The other FW panels work correctly.

SOLVED I had to disable Malwarebytes, it never happened before. Thanks for quick support.
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Re: NIS firewall crashing

SOLVED I had to disable Malwarebytes, it never happened before. Thanks for quick support.

Thanks for posting the solution you found.

Although many users find no issues running Malwarebytes alongside Norton, your experience does show the reason AV providers recommend not running two real time security products at the same time. Strange behaviours, like what you saw, can be the result. Your issue was fairly minor, but there is no way to tell if your actual protection may be compromised, until it's too late.

Things happen. Export/Backup your Norton Password Manager data.

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