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Norton Security with VPN

I currently have 659 days left on my Norton Security Premium package having renewed ahead of time in December. I see that Norton Security Premium now comes with FREE VPN. I contacted Norton to enquire if the VPN could be added to my account I was advised I'd need to make another purchase and that there is no way to add VPN to a current Premium account. Given I have so long to go I had hoped they might have been able to added it on.

I updated early with over a year to run and now have almost two years before I'm due to upgdrade again. Off to look at alternative VPNs. Sad as I've been loyal to Norton for years.

Norton is it possible to add VPN to current users free in the same way MS have added valuse to the Office 365 sub for free by increasing user numbers.

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Re: Norton Security with VPN

There's no mention of having an included VPN on the Australian site.

https://au.norton.com/norton-security-antivirus?inid=nortoncom_nav_norton-security-antivirus_homepage:homepage

A subscription for Norton Secure VPN can be purchased separately.

https://au.norton.com/wifi-privacy?inid=nortoncom_nav_wifi-privacy_homepage:homepage

I will see if I can find out more information for you.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Security with VPN

You could be talking about the deal under the comparison chart here:

https://us.norton.com/norton-security-with-backup?inid=nortoncom_nav_norton-security-with-backup_homepage:homepage

That's something Support would have to organise, but I have asked for assistance, so please be patient.  Hopefully someone will get back to you soon.

A little bit of knowledge is... well a little bit of knowledge.
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Re: Norton Security with VPN

Similar deal but UK version.
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Re: Norton Security with VPN

One suggestion you could try is requesting a refund for your purchase in December, then make the new purchase for the product bundle with the VPN. You have 60 days to request  a refund.

Contact Support again to do this.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Norton Security with VPN

The following is the only thing I see referring to VPN on the US Norton Product page.  You will notice the + sign and the cost of $94.98.  Norton Security Premium is listed at a price of $54.99, thus there appears to be an additional charge for the VPN.


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Re: Norton Security with VPN

Hello

It seems like the offers for the free VPN varies depending on the location of the original Norton product  as to what country it was purchased in. We all find different Ads depending on our locations. I suppose to get perhaps a more accurate answer, we would need to know which country it was purchased in and then perhaps we could check what the deals were in s search engine like Google for example.

Another idea is if you don't like the response from 1 Agent in Norton chat, say thanks and a little while later, try Norton chat again. Most likely you will get a different Agent and might like that Agent's response better.

www.norton.com/contactcs  

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
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Re: Norton Security with VPN

Hi, merrysmith. If you've fixed the Win 10 problem and RESTARTED and the problem still persists, I'd suggest using the Norton Remove and Reinstall Tool which will give you a fresh copy.

https://support.norton.com/sp/en/au/home/current/solutions/v60392881_End...

After the reinstall, run Live Update manually until no more are found, and then restart again.

Let us know how you go

@merrysmith1

Windows 10 Home X 64 Norton Security Premium Current

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