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好评0

Slow wireless from Core

I bought my Core when they first came out. My ISP was sending 60 MBS, Core was close to that. Recently my ISP went to 100 MBS, Core is turning out 20 MBS with all devices off except PC, which is connect to Core with cable. If I connect the PC directly to modem, speed test is over 100 MBS. Need help.I have had an open case with Norton for almost 2 months. No answer to date.

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好评0

Re: Slow wireless from Core

Hello Joel. Power cycle your Core and ISP device at the same time. Let us know if things get better.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
好评0

Re: Slow wireless from Core

I did, but it made no difference

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Re: Slow wireless from Core

What firmware version do you see as installed on the Core via the app?

Edited: Some other things to look at on Core are:

-Using a separate SSID and different passwords for the 2.4 and 5.0 Wifi networks.

-Use streaming devices ONLY on the 5.0 GHz network as it will handle network streams far better. Other devices should be over on the 2.4 side by default.

-You can change the RF channel on each network as well to check for better connectivity and outside interference.

-Check your packet inspection (DPI) settings, normal is the default.

-Change your DNS settings in the app.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
好评0

Re: Slow wireless from Core

firmware 181010_270 

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Re: Slow wireless from Core

For what it is worth, I have been experiencing the same issue since the November 2018 firmware update (v181010_270), though my problem extends to wired devices as well.  I have gigabit internet with Core set up with a DMZplus configuration on the ISP gateway.  Wired speeds on the gateway from speedtest.net average over 900 Mbps whereas the speedtest on the Core app is showing 46Mbps down and 269Mbps up. Prior to the update, the core app was showing 500+/500+.

I've tried the usual troubleshooting steps with no success - restart and reset both devices, changed DNS settings, and set DPI to off for troubleshooting. The DPI setting did not seem to affect the speed.

好评0

Re: Slow wireless from Core

If I go directly from ISP to computer via ethernet cable, computer gets 100 mbs.

If I go from ISP to Core, then to computer via ethernet cable. computer gets 20 mbs.

From what you said, the problem started with the last firmware upgrade.

好评0

Re: Slow wireless from Core

Taru, why would you have a DMZ assignment on your gigbit gateway, its DHCP active or continue having your ISP gateway wireless enabled? All will conflict with Core.

FWIW!! Last evening my Android Core app continually failed, no matter the avenue used to connect. Phone restarts produced no change. Power cycling the ISP and Core devices also produced no results. Had to remove the Core app, restart the phone being used and reinstall the app. Attempting to log back in I instantly got a nasty error and couldn't sign in. Two more phone reboots the app finally allowed the Core app to work and things returned to normal. Knowing Core gets its information from the cloud there has to be some data corruption and or back end issues causing that to happen. Speed tests wired and wireless both show accurate results.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
好评1 Stats

Re: Slow wireless from Core

I'm referring to the passthrough mode for ATT. It's the process recommended by Norton - https://support.norton.com/sp/en/us/home/current/solutions/v119939113_En.... Wireless is off on the ATT gateway.

好评0

Re: Slow wireless from Core

Joel and Taru. Please "shake" the device you have your app installed on, a UI will appear asking if you want to send logs. There will be a large "comments" area in that UI, in that area please add your description of the issue you are seeing, add your Core serial number, add your username here on the forums and link to this thread. Then have it send logs. This will tie the logs to YOU so the team analyzing them will know who to have a response to.

If you can then send a private message here on the forums to Gayathri_R with the same information so she can search for a find the logs on your behalf.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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