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iOS Norton Password Manager missing Vault content

Having updated to NPM v6.3.44 from the previous version via the Apps Store on 22/2/19 using an iPhone 5c running iOS v10.3.3, it is noticed after authentication that there is no vault content. The wording "Vault" is shown top left however the Logins, Addresses, Notes, Wallet and Favorites menu items are not shown.

The previous version worked fine. I have signed out of my Norton account and back in, this failed to resolve. I have deleted the app and reinstalled, this has failed to resolve. The contents are visible via the Edge plug-in and on an iPad that runs iOS v9 together with Norton ID Safe.

Please advise on correcting this issue.

回复

好评0

Re: iOS Norton Password Manager missing Vault content

Once you log into your vault on your iPhone, try pulling down on the logins screen to force a re sync of your vault contents.

Things happen. Export/Backup your Norton Password Manager data.
好评1 Stats

Re: iOS Norton Password Manager missing Vault content

Hi @Mr_Mark_Ward,

Thanks for reporting in Norton Community Forums. We are aware about "Norton Password Manager UI issue" only on iOS 10.x. We are working on a fix and will updated once we have more information on fix release details. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
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Re: iOS Norton Password Manager missing Vault content

After signing in to Password Manager and clicking Vault, I see a black blank page. Accessing Settings and Browser from the bottom center menu is no problem, only Vault is faulty and does not display any of my accounts.

I'm on iPhone 6S Plus running iOS 10.3.3.

I've un/reinstalled the app three times and the problem persists.

Any guidance will be appreciated, thanks!

好评0

Re: iOS Norton Password Manager missing Vault content

This has already been reported in this thread.  A Norton employee has already posted there.

I'll ask your post be merged with that thread.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: iOS Norton Password Manager missing Vault content

I also am having the same issue...After signing in to Password Manager and clicking Vault, I see a black blank page. The Vault is faulty and does not display any of my accounts.  I'm on iPhone 7 Plus running iOS 10.3.3.

I've uninstalled the app and reinstalled it and the problem persists.  The Web Based Vault works fine.

好评1 Stats

Re: iOS Norton Password Manager missing Vault content

I just downloaded this update today and have the same issue. I would like to suggest that you add a warning to the App Store that if you have iOS 10.X not to complete the update so other people don't get frustrated with it not working. I never would have updated it had I known there was a problem. I'd rather have a working version that I can rely on.

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Re: iOS Norton Password Manager missing Vault content

I'm just curious (since I don't have iOS 10.x on my iPhone myself); Isn't this issue solved with the App update ver. 6.4.43/6.4.45 of Norton Password Manager? Can anyone that runs iOS 10.x confirm that the update really also solved the issue in their Norton Password Manager? In advance; Thank you :)
好评0

Re: iOS Norton Password Manager missing Vault content

Jelly

Thanks for pointing this out.

Here is the product update announcement that notes it should fix this issue with iOS 10.x.x.x.

https://community.norton.com/en/blogs/product-update-announcements/norton-password-manager-64-ios-has-been-released

Things happen. Export/Backup your Norton Password Manager data.