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N360 VPN causing BSOD hang at Shutdown.

This doesn't happen every time I shut down my computer, but it does happen frequently.

In general I don't turn on VPN on my desktop, since it's a wired connection. I'm not sure if the memory referenced is exactly the same every time. 

Any help would be appreciated.

文件附件: 
标签: Windows 10

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Re: N360 VPN causing BSOD hang at Shutdown.

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Re: N360 VPN causing BSOD hang at Shutdown.

Thank you. I didn't notice that button when making my post.

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Re: N360 VPN causing BSOD hang at Shutdown.

Hi ray98362:

User dpic44's has posted about this same error in their thread VPN Not Starting After Reboot.  If your Norton interface looks identical to the image dpic33 posted <here> then you are likely one of the Norton users who were recently invited via e-mail to upgrade to the "new" Norton 360 as part of a beta test.  Many of the "new" N360 users participating in this beta test have reported similar issues with the Norton Secure VPN for Windows feature bundled with this product.

From Norton employee Gayathri_R's 19-Dec-2019 post in tzon89's thread Is This a New Product? Norton 360:

https://community.norton.com/en/blogs/product-update-announcements/have-...

A small group of users in the U.S. are being directed to test comprehensive plans on Norton.com. We’re looking forward to learning from them. Not everyone will have this opportunity since it’s a beta test. I have posted this information in the thread linked above. Thank you. 

I'll ask the Forum Moderators to move this thread to the Other Norton Products board for better exposure.  Guru peterweb has been asking his contacts at Norton for an update on the status of this Secure VPN bug but I haven't seen anyone from Norton engaging with the "new" N360 beta testers or providing feedback about this bug in this forum.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8

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Re: N360 VPN causing BSOD hang at Shutdown.

And FYI.  If the image in bjm_'s post is what you are seeing, that is not a BSOD. 

Things happen. Export/Backup your Norton Password Manager data.
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Re: N360 VPN causing BSOD hang at Shutdown.

Well, my Norton screen does look the same, but the problem is different. I only get the error when shutting down the computer.

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Re: N360 VPN causing BSOD hang at Shutdown.

ray98362:

Well, my Norton screen does look the same, but the problem is different. I only get the error when shutting down the computer.

Hi ray98362:

I assume the root cause is the same, but that VPN.exe errors with the "new" N360 can present themselves in slightly different ways depending on the user's Windows operating system and system configuration - for example, whether the Fast Startup feature described in peterweb's Windows 8/8.1 or 10 and Fast Start Feature (also called hybrid boot-up / hybrid shutdown) is enabled if they have a Win 8.x or Win 10 machine.  I'm hoping one of the Norton employees will respond in this thread to your request for assistance and provide some insight.

From GoldenWizard's thread VPN.exe Application Error:

"After upgrading to Norton 360, whenever I shutdown or restart I get "Norton secure vpn.exe application error" and I have to click it before the restart can continue."

User Alien826 posted in that thread that they contacted Norton Customer Support (https://www.norton.com/chat) and had them switch the beta test version of the "new" Norton 360 on their Win 7 machine back to a stable release of N360 (i.e., with no Norton Secure VPN) during a remote access session.

Also see these threads by other users beta testing the "new" Norton 360:
    prkuhn140:  VPN When I Stop It On PC, Windows 10 It Won't Connect Again. Mobile Is Fine
    JJGolf5343: Secure VPN - Inconsistent Does Not Turn On
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8

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Re: N360 VPN causing BSOD hang at Shutdown.

Thanks for the help. I hope Norton does weigh in on this. It was awfully nice of them to use us as guinea pigs without notice.

(sarcasm included)

And just fyi: I'm using a Windows 10 machine, fast boot disabled. It's really just an inconvenience to click on the button during shut down. However, it shouldn't be there.

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Re: N360 VPN causing BSOD hang at Shutdown.

Hi ray98362:

From today's product update announcement Norton Secure VPN 2.3 for Windows Has Been Released:

Note: 

  • This update is available via LiveUpdate for customers running new Norton 360 product [US ONLY].
  • This update is NOT available for customers running Norton Secure VPN 1.7 Standalone Version.

3. What are the changes in this build?

  • Fixed the below issues:
    • Norton Secure VPN stays at "Connecting".
    • Incorrect message: "No Internet connection" appears on Norton dashboard.
    • Norton Secure VPN: Memory reference error while restarting or shutdown.
  • Performance enhancements

Let us know if Norton Secure VPN v2.3.0.549 for Windows has fixed the VPN errors in your "new" Norton 360 beta.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8