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好评0

Installation issue: says "Collecting Error Logs"

Hey, I have this problem with norton that I can't download it and get errors.
It's installing but then it says :Collecting Error Logs: and gets stuck, I don't know how to fix this.
Calling for backup.
Thxs

[Clarified Subject]

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好评1 Stats

Re: Installation issue: says "Collecting Error Logs"

Is this the first time you are installing Norton? If so, did you remove any other security software you had using the removal utility for that software?

Where are you trying to download from? What is the URL. 

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Installation issue: says "Collecting Error Logs"

No i have installed it two times now but I just get errors or it failed.

I did, its this
https://my.norton.com/onboard/home/setup#/agreeanddownload

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Re: Installation issue: says "Collecting Error Logs"

Have you got Fast Start Up enabled ? If so, please disable it as it is known to cause issues.

Try restarting, and are you trying to download Norton from your Norton Account ?

Windows 10 Home X 64 Norton Security Premium Current
好评2 Stats

Re: Installation issue: says "Collecting Error Logs"

And did you remove any previous security software as I asked above? Even a trial version on a new computer can cause conflicts with Norton if not fully removed.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Installation issue: says "Collecting Error Logs"

I don't know if Fast Start Up is on, how do I disable it?
Yes i'm downloading from my norton account. I did remove avast software and now I'm going for avg removal reboot.

好评0

Re: Installation issue: says "Collecting Error Logs"

If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

I did disable Fast Startup and removed AVG things. I think it did nothing yet
Still the same please wait collecting error logs.

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Re: Installation issue: says "Collecting Error Logs"

Wait I still have windows security on and windows just download some security things
hmm

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Re: Installation issue: says "Collecting Error Logs"

If Norton has not completed its installation, it would be normal for the Windows Defender to still be active. Once Norton does get installed, the Windows Defender features would be turned off.

Just a thought about the link you are downloading from. When you first sign in and get the page where you can download, or enter a product key, did you enter the product key before starting the download? I recently ran into an issue with a product install and that process resolved the issue.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

Okay, I tried entering the key but that didn't work either :(

好评0

Re: Installation issue: says "Collecting Error Logs"

Might be time to contact Support so they can have a look at what the issue may be.

http://norton.com/chat

Windows 10 Home X 64 Norton Security Premium Current
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Re: Installation issue: says "Collecting Error Logs"

I've done that 5 times.. I don't know yet

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Re: Installation issue: says "Collecting Error Logs"

Sparky Old:

Okay, I tried entering the key but that didn't work either :(

What error do you see after you try to enter the product key? What I see after entering a product key, is an option to download/install on this device or another device. Clicking on this device downloads and starts the installer.

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Installation issue: says "Collecting Error Logs"

I just see logs something error, I get the same trying to enter the key.
Download begins but stops at collecting.

好评1 Stats

Re: Installation issue: says "Collecting Error Logs"

I've done that 5 times.. I don't know yet

What response did you get from Support? Did you allow them to access your computer to see what is going on?

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Installation issue: says "Collecting Error Logs"


 

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Re: Installation issue: says "Collecting Error Logs"

Yes, they could not do more and now they looking at the logs.

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Re: Installation issue: says "Collecting Error Logs"

I guess you will have to wait for any feedback from support.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

I've recived no feedback now for a long time... I'm thinking of getting a refund >:(
I'm sick of this error. sorry

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Re: Installation issue: says "Collecting Error Logs"

Or you can guide me reformating

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Re: Installation issue: says "Collecting Error Logs"

I belive it's not stuck in the error logs, but now I can't download norton...

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Re: Installation issue: says "Collecting Error Logs"

What do you see when you say you cannot download your product? 

Have you tried with a different browser?

What specific Norton product are you trying to install? We can give a direct link to the installer.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

@peterweb  Firefox, Website, Report: An error report has been created that you can send to Symantec.
We will treat this report as confidential and anonymous. It will not be correlated with any
personally identifiable information.

To send this report to Symantec now, click Send (recommended)

好评0

Re: Installation issue: says "Collecting Error Logs"

And which Norton Security version are you trying to install? Standard, Deluxe, Premium?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

Paid for Deluxe Edition

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Re: Installation issue: says "Collecting Error Logs"

Try downloading the installer from    www.norton.com/latestns

See if that allows the install.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

I'm afraid not the same

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Re: Installation issue: says "Collecting Error Logs"

Can you clarify? That is the installer for Norton Security Deluxe. When you enter your product key, it will activate the Deluxe version of the product.

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

It starts to say restart for there is still another norton, I did a few times then I start the installer but tells me
the same thing.

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Re: Installation issue: says "Collecting Error Logs"

Are you using a Windows admin account while trying to install Norton?

Things happen. Export/Backup your Norton Password Manager data.
好评0

Re: Installation issue: says "Collecting Error Logs"

Yeah

好评0

Re: Installation issue: says "Collecting Error Logs"

I would try contacting Support again to see if they have any update.

When you last contacted them, had you allowed support to remotely access your system so they could try the installation for you?

Things happen. Export/Backup your Norton Password Manager data.
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Re: Installation issue: says "Collecting Error Logs"

Ok, yes i allowed