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AGAIN: your pc is not protected by sonar advanced protection

OK. AGAIN, the latest update to Norton (22.17.0.183) is showing that "your pc is not protected by sonar advanced protection" I have already cleared this several times in the past year or so using the R&R from Norton after updates. Not very happy with continually having to do the R&R of Norton every few months.

May or not be related: I do also have Malwarebytes installed and it seems there is a battle between them to be the AntiVirus top dog on my system. Not sure exactly why as Malwarebyes is not exactly the same product protection, although there may be some overlap. These companies need to work together if this is the cause of the constant Remove & Reinstall issues between the two products.

Please do not tell me to run the R&R again. I already know to do that.

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Re: AGAIN: your pc is not protected by sonar advanced protection

Hi,techman_hou. Try disabling MalwareBytes real time protection, if that's what you have, and see if that makes a difference.

MBytes SHOULD co-exist with Norton, but often doesn't.

I just use the free version as a back up occasional scanner.

Really, that's all you need.

Also, make sure you do a full restart from time to time, as that's what Norton needs to update correctly.

If you have Fast Start Up enabled, please disable it, as it is known to cause issues.

Windows 10 Home X 64 Norton Security Premium Current
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Re: AGAIN: your pc is not protected by sonar advanced protection

Did you run LiveUpdate manually a few times, restarting as necessary, until no updates are available? The product announcements for Norton Security updates now state you may need to run LiveUpdate and restart your system a few times to fully update your product.

I personally found and installed the original patch, restarted my computer, then ran LiveUpdate again and found another patch waiting to complete the update. Others have reported this same process.

Things happen. Export/Backup your Norton Password Manager data.
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Re: AGAIN: your pc is not protected by sonar advanced protection

Prior to the post I had done a full Shutdown of the computer several times (> 15 time including a power off of the Power supply after machine stopped whirring). Once computer was back on I ran Live update several times manually back-to-back. All of the things suggested.

Last night I ended up leaving the computer in Shutdown mode. It was stuck indicating Win Explorer had not closed out yet. Before I simply Forced closed that to get the computer to shut down as I had left it open for hour or more and it never cleared. 

So last night I left the computer in that state and in the morning it was still indicating Win Explorer had not closed. Went ahead and forced it closed again with a full Shut Down. I then completely turned off power to machine including the Power Supply itself. Left it off for more than ten minutes, then Powered everything back up pretty much same I had done all along).

Upon the fresh boot, Norton eventually indicated it had incurred an error and was requesting to run R&R, which I did.

So far after another fresh boot once R&R for Norton was completed everything seems to be in order again. No reported conflicts with Malwarebytes or vice-versa. 

Not sure why Norton took three days to figure out it had a problem, not that it to the point of my post had not indicated anything was amiss until the SONAR message.

Probably something lingering from Microsoft's last set of Windows updates just applied in mid March. Ever since the December release of that month's Win 7 updates there has been something buggy about my Windows OS. The OS seems to stabilize after doing a similar cleanup process every month, then then when the next monthly set of update screws things up again wasting 2-3 days of my availability ft use the computer.

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Re: AGAIN: your pc is not protected by sonar advanced protection

If you are having this kind of problem after Windows update Tuesdays, maybe you need to do a check of your Windows installation. Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

MIght also be worth checking your hard drive. To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

Things happen. Export/Backup your Norton Password Manager data.
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Re: AGAIN: your pc is not protected by sonar advanced protection

techman_hou:

...May or not be related: I do also have Malwarebytes installed and it seems there is a battle between them to be the AntiVirus top dog on my system....

Hi techman_hou:

I've encountered a few issues running Norton and Malwarebytes Premium v3.x together in real-time protection mode on my 32-bit Vista SP2 machine, including a glitch where Malwarebytes' Web Protection causes intermittent failures with my Norton Automatic LiveUpdates.  See my post in CarolLynn's Feb 2019 thread Do I Need Malwarebytes Software? for further details.  As I noted in that thread, I've deactivated my MB Premium license and I'm currently using Malwarebytes as a "free" on-demand scanner.

If you haven't already done so, Malwarebytes recommends that users create scan exclusions for Malwarebytes files and folders in their antivirus settings if they suspect a possible conflict - see post # 7 (titled "Malwarebytes 3.0 Files to be Added to AV Exclusions List") in Malwarebytes 3 - Frequently Asked Questions. I've posted additional hints in CarolLynn's thread on how to create mutual scan exclusions in both Norton and Malwarebytes to minimize possible conflicts between the two products.  Creating those scan exclusions didn't solve my problems but it might help on your Win 7 SP1 machine.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Malwarebytes Free v3.5.1.2522-1.0.365

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Re: AGAIN: your pc is not protected by sonar advanced protection

techman_hou:

...Last night I ended up leaving the computer in Shutdown mode. It was stuck indicating Win Explorer had not closed out yet. Before I simply Forced closed that to get the computer to shut down as I had left it open for hour or more and it never cleared....

Hi techman_hou:

You might also want to read Amylogamy's thread Norton Internet Security Hangs and Scan Does Not Complete about an issue on a Win 7 SP1 machine where Norton Full System scans would never run to completion and the user could not shut down their system after one of these Norton scans started.

We initially assumed the problem was due to a known bug in Norton's Exploit Prevention but the cause was actually traced back to their Malwarebytes Premium software (i.e., the problem disappeared if Malwarebytes Premium was configured so that it did not launch at Windows boot-up and run in real-time protection mode).  Amylogamy posted in the Malwarebytes forum asking for assistance (see Malaware Conflictiong with Norton and System Shutdwon Errors) but never posted back to tell us if a clean re-install of Malwarebytes fixed their problem. Note that Norton and MB Premium v3.x both have Exploit Protection features (another area of potential conflict), but turning off Exploit Prevention in Norton didn't solve Amylogamy's problem with unfinished scans and shutdown errors.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Malwarebytes Free v3.5.1.2522-1.0.365

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Re: AGAIN: your pc is not protected by sonar advanced protection

lmacri,

Thanks for the tips. So far things seemed to have worked themselves out after leaving the computer running overnight as I had already posted. Then Norton recognized there was an issue and the automated R & R message from Norton appeared. Not sure why it could not do so the 10-15 times I did a complete Shut Down, power off PS and fresh Start up on the two days before. To also note Win OS Updates were done several days prior to this particular instance and I had already done a full Shut Down and Start including PS off several times before this started.

So far no current issues, but after reading the referred posts, a lot of that seems to be relevant as to prior experiences. Yet nearly every time the Malwarebytes or Norton act up is after a Win OS update that coincides with a Malwarebytes of Norton Update/Upgrade within a few days. Each time leaving the computer to run overnight has been the 'fix' that works. So, probably a Win OS thing more than anything else. Yet it is very frustrating to not be able to use the computer even after a solid fresh start when it has been sitting off all night, until these things work themselves out.

I went ahead and added the Exceptions again to both Malwarebytes and Norton, although I believe I had done this prior as well. Possibly after a version upgrade those Exceptions were cleared.

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Re: AGAIN: your pc is not protected by sonar advanced protection

techman_hou:

...Probably something lingering from Microsoft's last set of Windows updates just applied in mid March. Ever since the December release of that month's Win 7 updates there has been something buggy about my Windows OS. The OS seems to stabilize after doing a similar cleanup process every month, then then when the next monthly set of update screws things up again wasting 2-3 days of my availability ft use the computer.

Hi techman_hou:

One other thought, just in case the problem returns.

See MajesticWi's thread Another Windows 7 x64 Freeze After the 1.0.508 Update in the Malwarebytes forum that started 14-Dec-2018 about a bug that only affects Win 7 computers.  I haven't read the entire thread (it's now 20 pages long!!) but I gather that there has been some ongoing problem with either the Ransomware Protection or Web Protection module of MB Premium (which are both part of the Component Package and not the main scan engine) on Win 7 SP1 computers.  From MajesticWi's original post:

Experiencing a hard freeze on two of my systems after the 1.0.58.  These are a hard freeze with the mouse, keyboard and desktop screen froze. Requires pressing the power button to shut down.  Problem does not correct itself if let to wait it out.   

Open Malwarebytes and go to Settings | About.  If you haven't received the latest Malwarebytes v3.7.1.2839 with Component Package v1.0.563 (released 18-Mar-2019, see the product update announcement <here>) then go to Settings | Application | Application Updates and click the Install Application Updates button to run a manual check for available updates.  A clean reinstall of Malwarebytes using the Malwarebytes Support Tool (go to Advanced | Clean) should also install the latest MB v3.7.1-1.0.563 on Win 7 and higher computers.

The problem now seems to be fixed for most Win 7 users, but Malwarebytes employee LiquidTension is asking anyone still having issues after updating to  v3.7.1-1.0.563 to post diagnostic logs - see the instructions in his 18-Mar-2019 post <here>.  Some of these affected Win 7 systems were found to have third-party backup software like Macrium, Acronis, etc. running scheduled backups.  It's always possible that resource-intensive background tasks run by Norton (e.g., Idle Time Optimizer, scheduled tasks at Settings | Task Scheduling | Automatic Tasks, etc.) could be causing similar conflicts on your system.
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32-bit Vista Home Premium SP2 * FF ESR v52.9.0 * NS v22.15.1.8 * Malwarebytes Free v3.5.1-1.0.365

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Re: AGAIN: your pc is not protected by sonar advanced protection

Hello

Have you checked to see if Fast Startup is disabled? After major updates of Windows 8.1 and above, Fast Startup gets turned back on. It's necessary to disable it again and then restart your computer again.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
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Re: AGAIN: your pc is not protected by sonar advanced protection

Imcri,

Thanks for the reply. I had run Malware-bytes Updates manually from the dashboard several times over the last month. Just ran it a few days ago. The "automatically download and install application component updates & "Notify me when full version Updates" for both settings has been "On" as well. Had Component package version 1.0538 when I looked at it today.

Yet when I did the Settings | Application | Application Updates and click the Install Application Updates it appears to have downloaded and installed that update; now Cpv 1.0563.

Strange that it was not available just last week.

I will see if that makes the issue go away.

I have been letting the computer run 24/7 for the last week or so. The only time I seems to have an issue is if I Restart the computer rather than a full Shut Down and Start. So easier to leave it on for now and only do the Shut Down weekly. In any case it seems something happened in December that started to cause my Win 7 Ultimate 64 Bit OS to not boot properly after a Restart vs Full Shut Down and Start. Even if these specific issues with Norton are not present, it just does not load exactly as it did before December. Most notably is the Toolbar Task Bar is lacking color scheme on it. Occasionally it does load the full Desktop color scheme, but not 100 % of the time. When that color is missing is usually when there are these other issues.

A couple of days ago I got a notification of Adobe Update, which downloaded and upon install it hung. Third logged instance of Adobe update with same exact release number, so that might also be a factor now that I know the Adobe update hangs and has triggered and subsequently caused the issue to "your pc is not protected by sonar advanced protection" message to reappear. The Norton "Fix"  button appeared once I got the computer Started from a full Shut Down and I ran it. However it never seemed to complete, so I left it again to run for several hours and it still would not complete after three attempts (Full Shut Down, power off Power Supply, and a Start each time). Shut computer down and left it off overnight, then the next morning it took several Full Shut downs and Starts and again running the Norton R&R to get Norton to acknowledge that the issue was resolved.
 

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Re: AGAIN: your pc is not protected by sonar advanced protection

One thing to watch with Adobe updates is that you look for any bundled software offers. Be sure you uncheck any suggested add ons, and only download and install the Adobe update.

Things happen. Export/Backup your Norton Password Manager data.
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Re: AGAIN: your pc is not protected by sonar advanced protection

techman_hou:

...I had run Malware-bytes Updates manually from the dashboard several times over the last month. Just ran it a few days ago. The "automatically download and install application component updates & "Notify me when full version Updates" for both settings has been "On" as well. Had Component package version 1.0538 when I looked at it today.

Yet when I did the Settings | Application | Application Updates and click the Install Application Updates it appears to have downloaded and installed that update; now Cpv 1.0563.

Strange that it was not available just last week. I will see if that makes the issue go away.

Hi tech_hou:

Don't expect that problem to go away.  I posted about Malwarebytes not downloading available product updates in my March 2018 thread No Update to 3.4 Offered and was surprised to learn that Malwarebytes v3.x does not check for product updates when you manually click "Check For Updates" on the main dashboard or when Malwarebytes Premium runs a scheduled update.  These update checks only look for malware database (virus definition) updates.

This is Malwarebytes employee dcollins' explanation from post # 2 of that thread:

"Malwarebytes checks with the servers every hour and checks to see if an upgrade is available. The server chooses people in a lottery based on our metering (which is pretty high right now) and determines if they get the upgrade at that time. If your computer is off, that means it's not checking in, and not eligible for the lottery that time around."

Your system also skips these hourly metered update "lotteries" whenever your system is in sleep / hibernation mode.  Most Malwarebytes Free and Premium users now find that they eventually have to click the "Check for Application Updates" button at Settings | Application | Application Updates to get their application updates or else they can wait for weeks before they are finally offered the latest product update.

...A couple of days ago I got a notification of Adobe Update, which downloaded and upon install it hung. Third logged instance of Adobe update with same exact release number, so that might also be a factor now that I know the Adobe update hangs and has triggered and subsequently caused the issue to "your pc is not protected by sonar advanced protection" message to reappear...

If you find you're having issues updating third-party software like Adobe trying disabling your Malwarebytes Premium Web Protection and/or Self-Protection modules to see if that helps.  As I noted <above>, I eventually had to deactivate my Malwarebytes Premium license because the real-time Web Protection would cause intermittent connection failures with the Symantec update servers and cause my Norton Automatic LiveUpdates to fail.

Just an aside, but DSperber posted today in Another Windows 7 x64 Freeze After the 1.0.508 Update that they continue to see system freezes on 3 of the 15 Win 7 SP1 machines they manage if Malwarebytes Premium is installed. Unfortunately, they didn't mention if they received the latest Component Package v1.0.536 update on these problem machines.
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32-bit Vista Home Premium SP2 * FF ESR v52.9.0 * NS v22.15.1.8 * Malwarebytes Free v3.5.1-1.0.365

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Re: AGAIN: your pc is not protected by sonar advanced protection

Yes, I am aware of this.