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Adding Microsoft Surface Laptop 10S Question

Hi - 

I have ordered Microsoft Surface Laptop 10 S.   Will I be able to add it to my Norton account.   I ask because it says that because it is S version, that I have to order any software through  Microsoft.   I can upgrade to Microsoft Professional but am wondering if I need to do this. 

Thanks

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Re: Adding Microsoft Surface Laptop 10S Question

FYI, Norton is compatible with all Windows 10 version EXCEPT Windows 10 S. Please read this article.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Adding Microsoft Surface Laptop 10S Question

Hello jakesjag. I'm following up to see if we have properly given you the information you needed. Can we assist further?

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Adding Microsoft Surface Laptop 10S Question

Thank you - yes you did.   I added the upgraded  Windows 10 and all is working great.

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Re: Adding Microsoft Surface Laptop 10S Question

Awesome, and you are most welcome. If you'd be so kind please mark the thread as solved. Others may then be able to see the solution in the event they have a similar issue. Just check the small box at the bottom of the post with the solution. Have a great day today and weekend.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Adding Microsoft Surface Laptop 10S Question

Hi JosephKarl - 

Norton will not work with the 10S version.   The S version can only use apps from the Microsoft Store.   It is free to upgrade to the 10 version that will work.   I think it is called 10 professional but it is free.   If you go to the Microsoft website you can download it from there.   I did that but then I also called Microsoft to make sure I did it correctly.    They were great.   They can access your computer remotely.   They are also  happy to walk you through downloading the first time.   If you go to their website to get help, they start  you with a Chat version.   If you prefer to talk with a person, you can just tell you from there and they will set you up to receive a phone call and tell you how long a wait which was just couple of minutes.  

Good luck

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Re: Adding Microsoft Surface Laptop 10S Question

The error being seen in Outlook and resolution for it is discussed here by Microsoft. If Joseph did indeed have Windows 10 S they wouldn't even have been allowed to download or install a Norton product unless offered in the Microsoft Store. Several add-on's for Windows 10S from Norton are offered, I do not see a full suite listed Windows 10 Pro upgrade is also offered on the MS Store here.

@jakesjag

If we have correctly answered your questions and you have the solution you need, please mark the thread as solved, just check the small box at the bottom of the post that gave you the solution. Others can then see your solution when they search for a similar issue.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93