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Password for the Passcode recovery (in Apps Lock)

This morning I didn't remember the Passcode.
However, the recovery password does not work either, but in the PC with the same email Google account and the same password I can connect to the website, both here and on norton.com (where, however, it tells me I don't have a subscription).

I also tried the google account password, but that didn't work either.

So, where is the recovery password defined?

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Re: Password for the Passcode recovery (in Apps Lock)

The app lock passcode recovery/reset is done through the Google Account. So obviously you need to ensure you have a working internet connection to be able to go through the process. 

Be sure you are using the Google Account that is associated with the device you have App Lock installed on. 

Things happen. Export/Backup your Norton Password Manager data.

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